Job Description
MERITUS are recruiting for a User Researcher to join our client within National Security consulting in a permanent position from their site in London. PLEASE NOTE: The role will require 4 days per week onsite availability. Due to the sensitive nature of the work, you must be able to commit to 4 days per week onsite.\n\nUSER RESEARCHER - £70,000 PER ANNUM - LONDON (4 DAYS PER WEEK ONSITE) - DV CLEARED (MUST HAVE EXISTING DV TO APPLY) - 2 STAGE INTERVIEW PROCESS\n\nOur client is seeking a User Researcher to join our multidisciplinary User Centred Design Capability, working on high-profile customer programmes across government, defence, security, and private sector organisations.\n\nAs a User Researcher, you will play a key role in designing and delivering user-centred services, conducting research that drives impactful and effective digital solutions.
Whether it's a rapid discovery phase for an education product, usability testing a critical regulatory service, or informing a large-scale business transformation in healthcare, your insights will shape services that make a real difference.\n\nWe are currently recruiting for a Mid/Senior Level User Researcher to support a Government Defence/Security customer. Current DV Clearance (UKIC) is essential. This role is primarily based in London (4 days a week on-site).\n\nKey Responsibilities\n\nReporting to the UCD Practice and User Research Capability Leads, your responsibilities will include:\n\nPlanning & Execution: Conducting user research using appropriate qualitative and quantitative methodologies for different project phases.\n\nInsights & Analysis: Synthesising research findings into actionable insights to inform service design and strategy.\n\nUser Testing: Evaluating service designs at different stages, from paper prototypes to fully interactive digital services.\n\nStakeholder Communication: Presenting research findings clearly and persuasively, enabling evidence-based decision-making.\n\nUser Advocacy: Promoting user needs and fostering a culture of empathy and inclusion within teams.\n\nEquity & Accessibility: Championing inclusive research practices and addressing biases in research planning and execution.\n\nBest Practice Collaboration: Contributing to our client's wider User Research community by sharing knowledge and methodologies.\n\nAbout You\n\nTo excel in this role, you should have:\n\nExperience: 3+ years of commercial experience in user research, either as a dedicated researcher or as part of a user-centred design/service design team.\n\nResearch Methods: Proficiency in a range of qualitative and quantitative research techniques to understand user behaviours.\n\nStrategic Thinking: Ability to align research objectives with wider project goals and organisational strategies.\n\nArtefact Development: Experience in creating user needs documentation, personas, journey maps, service blueprints, and insights reports.\n\nStakeholder Engagement: Strong communication skills to present findings, manage relationships, and influence decision-making.\n\nProactive Approach: A self-starter mindset with a drive for continuous improvement.\n\nCreativity & Innovation: Ability to think outside the box and explore new approaches