Locations: Field Based - Shetland (ZE), Orkney (KW), Lewis and Harris (HS), Oban (PA), Falkirk (FK), Aberdeen (AB), Edinburgh (EH), Newport (NP), Southampton (SO), Hereford (HR), North/Northwest Wales (LL), York (YO), Inverness (IV), Bath (BA), Blackpool/Lancashire (FY), Perth (PH), Leicester (DE, NG & LE), Darlington/Northallerton/Catterick/Bernard Castle/Richmond (DL), North & West Central London (N & WC)
Salary banding: £35,950
Experience: Fully Qualified Smart Energy Engineer
Working pattern: Full-Time
Reporting to: Smart Team Manager
Sponsorship: Unfortunately we are unable to offer sponsorship for this role.
This role in 3 words: Customer Centric, Specialist, Rewarding
Top 3 qualities for this role: Communication, Safety Originated / Technical, Resilience
About OVO: At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. We need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences, and backgrounds to join us.
Role Overview:
We’re offering an exciting opportunity to join OVO as a qualified Smart Energy Engineer. You’ll be working at customers' homes delivering a service we can be proud of and helping us achieve our mission of driving progress towards net zero carbon living.
This role in a nutshell:
You will play a key role in supporting our customers and OVO onto the path of Zero Carbon by visiting our customers, offering amazing customer service, carrying out Smart installs, and providing fantastic energy efficiency.
You will report directly to the Metering Team Manager. As a team, you will hold responsibility for safely carrying out smart metering installations and maintenance, ensuring fantastic customer service and energy efficiency.
You’ll be working 42.5 hours per week based in one of the areas above, with some travel required for training, team connections, and to support customer demand. The role also involves driving one of our EV vans for work purposes only.
Your key outcomes will be:
* Deliver the highest possible level of customer satisfaction by becoming a brand ambassador for OVO’s Plan Zero and energy efficiency.
* Engage with customers on the benefits of smart meters, including how to monitor and reduce their energy consumption.
* Develop with support and coaching from mentors and your Manager.
* Ensure you have the right materials stocked in your van, maintain proactive pre-visit communication, and utilize strong technical skills to deliver exceptional service.
* Adapt working methods to install smart metering systems in various customer environments, ensuring safety standards.
* Collaborate with peers and colleagues to meet customer needs.
* Take ownership of your work, refresh your knowledge and skills regularly, and adopt new skills and practices.
* Carry out risk assessments to ensure safety for yourself, customers, and their property.
* Preferable experience on RTS/MRMM/THTC.
Systems: Safety Culture, Bybox, Zeno, Smartphone/handheld device
Minimum Requirements:
* Hold a CCN1/CMA1 & MET1 or Level 2 Smart Meter Diploma.
* Have a minimum of 6 months experience as a Smart Energy Engineer / Dual Fuel Meter installer.
* Hold a current full manual driving license (with up to 6 points), valid in the UK.
* Demonstrate a strong desire to learn and develop, using creative thinking and adapting to new ways of working.
* Value different perspectives, skills, and experiences, contributing to an inclusive workplace.
* Are comfortable talking to and helping customers in their homes.
* Are great at multitasking and managing your time effectively.
Benefits:
We offer a range of green benefits and progressive policies to help you feel like you belong at OVO, including a 9% Flex Pay on top of your salary, 34 days of holiday (including bank holidays), healthcare benefits, gym membership, and more.
Inclusivity: We create an inclusive working culture where people from all backgrounds can belong and succeed. We encourage applications from all parts of the community.
Application: If you think you meet most of the requirements, we encourage you to apply. If you have any additional requirements, please let us know on the application form.
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