Full Time / 37 hours per week / Fixed Term for 12 Months If you're looking for a meaningful role, in a supportive, and progressive work environment then look no further. We are a dedicated team who provide an effective housing related support service to complex need, vulnerable people who are current tenants of Leicester City Council and enable them to live independently in the community and sustain housing. By providing practical and emotional support, we deliver intensive resettlement support and interventions to prevent tenancy failure. We work closely with agencies to support the tenants to develop skills and confidence to maintain their tenancy, and access treatment services, in addition to encouraging them to consider training and employment for long term financial stability. This is an exciting opportunity to join Floating Support Team to provide intensive housing related support to tenants with substance misuse and mental health treatment needs. You'll also provide support for low/medium risk residents within Trainer Accommodation project. Involved in the development and provision of Trainer Flats, you'll offer one to one support and pre-tenancy training to residents within a small, supported housing project. This is a full time, fixed term position for 12 months, working Monday to Friday. You'll be based at City Hall, however you'll be required to travel across the city to undertake home visits and attend meetings. What you'll be doing Drawing on your experience of housing, and relevant legislation knowledge, you'll manage your own caseload offering face to face support to vulnerable tenants to offer a well-planned and holistic transition into independent accommodation and ongoing tenancy support. You'll be responsible for case management, including needs and risk assessments, support plans and maintaining case files. You'll identify the needs and abilities of individuals by visiting, interviewing, and undertaking assessments and referrals as necessary to help them achieve their potential. Co-ordinating and facilitating access to a range of support services, you'll aim to improve the wellbeing of our tenants and enable them to maintain their tenancies. You'll facilitate the planned transition for service users moving into independent accommodation and maintain tenancy support. What you'll need You'll offer a non-judgemental approach to resettlement and tenancy support with the ability to advocate on behalf of excluded groups and work creatively with partner agencies to overcome any barriers to accessing support. Utilising your knowledge around the issues that vulnerable people face, and your supportive nature, you'll be pro-active in implementation and avoidance of unnecessary evictions and exclusions. You'll have the ability to work well under pressure, ensuring you manage and prioritise competing priorities within the dedicated time scales. Working well independently, you'll also be a strong team player and actively support your colleagues by sharing workloads and good practice to develop of shared ethos of delivering high quality, person centred, housing related support. Adopting a psychologically and trauma informed approach, you'll build a rapport and trust with tenants to offer intensive housing related support. You'll show tenacity and creativity to engage with, and support people, with chaotic lifestyles, including entrenched single homeless people, rough sleepers, those with substance misuse and mental health issues and people with community care needs, empowering them to live more independently. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including discounts on city buses and trains. For an illustrative value of your benefits package, take a look at our benefits calculator. Join us We're committed to recruiting a diverse and highly talented workforce as we continue to build a Council that is fitting and representative of our great City. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible. To help you with your application, look at the 'our approach to recruitment' page. If you'd like to have a chat before applying, feel free to contact Dagmara Klonowska Help Beyond Housing Team Leader on 0116 454 6891 or by email Dagmara.Klonowskaleicester.gov.uk Assessment/interviews will take place on Wednesday 30th April and Thursday 1st May 2025