Job Description
Job Description
EUC 3rd Line Engineer
Brakes, a Sysco company are currently recruiting for an EUC 3rd Line Engineer to join the Technology team on a full time, permanent basis, reporting to the Infrastructure and Field Support Manager.
As the EUC 3rd Line Engineer it is your responsibility to provide both onsite and remote 3rd line technical support of end user technology throughout Sysco GB. Key to delivering the deployment of new technologies and application upgrades throughout the estate. Promoting excellent customer service, dealing with colleagues in a professional, friendly and helpful manner.
We are offering a hybrid working contract with 3 days per week in the Ashford office. Flexibility will be required for travel around the Sysco offices and travel expenses will be reimbursed. Please note this role requires a driving license and your own transport.
Key Accountabilities and Responsibilities:
1. Subject matter expert for EUC technologies, including MDM, Windows 11 and Apple devices.
2. Provide both onsite and remote 3rd line support for end-users
3. Ability to prioritise workload to ensure service levels are maintained.
4. Management and closure of incidents and service requests via the helpdesk ticketing system, owning through to resolution.
5. Owner of problem management actions, root cause analysis, kno...