ICT Application Support Specialist ICT Application Support Specialist £37,358.05 per annum Northallerton (Agile) Full Time 37 Hours Permanent Are you a tech-savvy professional with significant experience in supporting and maintaining IT applications? Do you have a passion for problem-solving and delivering excellent customer service? If so, we want you to be part of our innovative ICT team The Role As an ICT Application Support Specialist, you will play a key role in maintaining and supporting our IT applications, ensuring that our systems run smoothly and efficiently. You will work with a variety of platforms, including Office 365, Microsoft Power Platform, CRM systems, and cloud-based solutions, contributing to both day-to-day operations and larger projects. This role involves collaboration with internal teams and third-party suppliers, as well as overseeing the deployment and support of applications and cloud-based services. What You'll Be Doing: Office 365 and Power Platform: Utilise Office 365 and Microsoft Power Platform tools to automate internal processes and tasks, improving efficiency across the organisation. CRM Support: Provide comprehensive support and maintenance for our CRM systems, ensuring they operate efficiently and meet business needs. Service Desk Management: Work with ICT helpdesk/service desk systems to resolve user issues and provide high-quality support. Unified Communications & Cloud Telephony: Support and maintain Unified Communications (Teams) and cloud-based telephony systems. Server & Networking Support: Provide technical support for servers, networking, and mobile device management (iOS) Cloud Applications: Maintain and support SaaS (Cloud-based) applications, ensuring their availability and functionality. GDPR Governance: Ensure compliance with UK GDPR, safeguarding data and supporting related processes. Data Migration: Oversee and support data migrations from on-premises to cloud environments. SharePoint Administration: Manage SharePoint sites, including site building, maintenance, and integration with other Microsoft products and third-party applications. Board Management Systems: Support and maintain board management systems to ensure seamless access and usage. Who Were Looking For: Experienced Professional: Significant experience in a similar role, with expertise in Office 365, Microsoft Power Platform, CRM systems, and service desk systems. Technical Knowledge: Experience in Unified Communications, mobile device management, server and network support, cloud telephony, and application deployment. Customer-Focused: Excellent customer service skills, with the ability to communicate technical issues clearly to non-technical users. Team Player: Able to work and collaborate effectively within a team environment while also managing your own workload and taking the initiative. Strong Communicator: Demonstrated ability to communicate effectively, both verbally and in writing, with users, colleagues, and third-party suppliers. Organised & Methodical: A methodical approach to problem-solving, with strong organisational skills to prioritise tasks effectively. Project Management: Experience in managing projects and leading meetings with customers and suppliers. Knowledge & Qualifications: ICT Knowledge: Strong knowledge of IT systems, cloud-based applications, mobile device management, and GDPR governance. Technical Skills: Ability to explain technical concepts in simple terms and learn new technologies quickly. ICT Qualifications: Further education in ICT or equivalent qualification. Driving Licence: A full UK driving licence is required. Special Requirements: Flexible Working: Ability to work flexibly to meet the needs of the organisation. Diversity Commitment: A strong commitment to promoting diversity and inclusion in the workplace. Confidentiality: Ability to handle confidential information with discretion. Continuous Learning: A passion for continuous learning and staying up to date with the latest ICT trends and technologies. What We Offer: Competitive Salary: Reflective of your experience and skills. Professional Development: Opportunities for continuous learning, training, and career growth. Supportive Work Environment: A collaborative and innovative workplace that values your contributions. Agile Working: Flexible working arrangements to support your work-life balance. Comprehensive Benefits: A range of benefits to support your wellbeing and personal development. Why Join Us? We are committed to providing first-class ICT services and continuously improving our technological infrastructure. As a valued member of our team, youll play a vital role in driving innovation and ensuring our systems run efficiently. We believe in fostering a diverse and inclusive workplace, and we encourage applications from all backgrounds. Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment