At Hadet Healthcare we specialise in providing services for people with learning disabilities who may also have additional needs.
We work collaboratively with individuals, families and service commissioners to support people to live within the community, either in the community or a supported living service supporting young adults and adults with learning disabilities, physical disabilities, complex needs and challenging behaviour within a supported living environment.
Job Description:
The Field Support Supervisor is responsible for providing on-the-ground leadership and support to a team of field staff to ensure high-quality service delivery. This role involves managing and coordinating field operations, addressing any issues that arise during service delivery, and ensuring that all operational procedures are followed. As a Field Support Supervisor, you will be responsible for on-call duties and must have excellent communication skills to interact effectively with clients, staff, and management. A strong understanding of Care Standards is essential to ensure compliance and the delivery of quality care.
Key Responsibilities:
* Team Supervision: Oversee and manage the performance of field staff, ensuring that tasks are completed efficiently and to a high standard.
* On-Call Duties: Participate in an on-call rotation, responding to urgent issues and emergencies as they arise.
* Scheduling and Coordination: Assist in creating schedules for field staff, ensuring adequate coverage and efficient allocation of resources.
* Client Communication: Act as a primary point of contact for clients, addressing their needs and resolving any service-related issues.
* Training and Development: Provide ongoing training and mentorship to field staff to improve service quality and enhance skill sets.
* Compliance and Reporting: Ensure that all field activities comply with company policies, Care Standards, safety regulations, and industry standards. Prepare reports and updates for management.
* Problem Solving: Address and resolve issues that arise during field operations, ensuring minimal disruption to services.
* Health and Safety: Ensure all team members follow health and safety protocols, conducting regular checks and assessments.
Person Specification:
Experience:
* Proven experience in a supervisory or leadership role, preferably in a field-based environment.
* Experience in scheduling, coordinating staff, and handling on-call duties.
* Experience in customer service or client-facing roles is highly desirable.
* Knowledge and experience in working within the guidelines of Care Standards, ensuring high-quality care delivery.
Skills:
* Communication: Strong verbal and written communication skills to interact with clients, staff, and management effectively.
* Leadership: Ability to lead, motivate, and support a team of field staff, ensuring productivity and quality of service.
* Problem-Solving: Ability to think quickly and resolve issues efficiently under pressure.
* Time Management: Strong organizational skills, able to handle multiple tasks and responsibilities within deadlines.
* Technical Proficiency: Familiarity with scheduling software, reporting tools, and basic computer applications (e.g., MS Office).
* Other Requirements:
* Flexibility to work on-call shifts, including evenings and weekends as required.
* Full, clean driving license (if travel between sites is necessary).
* In-depth knowledge of Care Standards and the ability to apply them to ensure compliance and quality in service delivery.
* Strong understanding of health and safety regulations.
Working Conditions:
* The role will primarily involve working in the field with some time spent in the office.
* Regular travel between sites may be required, and you will be expected to be on-call to address urgent issues.
Job Type: Full-time
Pay: From £13.00 per hour
Experience:
* Care: 1 year (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: On the road
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