Main area Patient Management Centre Grade NHS AfC: Band 2
Contract Fixed term: 12 months (Maternity Cover)
Hours Full time - 37.5 hours per week
Job ref 253-0325-6906083
Employer The Dudley Group NHS Foundation Trust
Employer type NHS
Site Centafile, Building 57
Town Dudley
Salary £23,615 per annum
Salary period Yearly
Closing 11/04/2025 23:59
NHS AfC: Band 2
Job overview
An opportunity has arisen for an exciting position within the Patient Management Centre. Applications are invited for an enthusiastic person to apply for the role of Patient Centre Clerk on a Fixed Term basis to cover Maternity Leave. This is an excellent opportunity for a dynamic and aspiring individual wishing to develop and progress their career.
The post holder will be the first point of call for patients querying their appointments and will be required to provide an efficient telephone service to the general public and all staff. This job role will also include other administrative tasks relevant to the department.
Main duties of the job
1. As part of a team, to be responsible for making appointments for patients and re-arranging appointments as appropriate, or to take patient details for further appointments to be made.
2. Ability to use local hospital systems, NHS spine and the NHS e-Referral Service (e-RS) to fulfil the duties of this role.
3. To deal with any communications and problems this may arise from various sources to include dealing with difficult patients. To be aware of the Trust’s policy on handling complaints and to comply accordingly.
4. Maintain an accurate audit trail for all referrals and appointment amendments.
5. To maintain good communication and relationships with patients, clinicians, GP surgeries and directorates.
6. Computer/IT literate, good telephone manner, able to work on own initiative, good verbal & written communication, ability to organise/ prioritise work, attention to detail and previous experience of working in an office environment.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
We value and respect all individuals' diverse backgrounds, perspectives, and experiences. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We seek candidates who share our commitment to equality, diversity and inclusion and will actively contribute to advancing these principles within our workplace and the broader community.
Person specification
* GCSE Maths - C or above
* GCSE English - C or above
Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered, dependant upon Job Role and Salary needed to meet the criteria for sponsorship, alongside all other applications.
It is vital that you provide full and accurate details of your current immigration status on the application form. Overseas applicants applying for entry clearance into the UK must present a criminal record certificate from each country they have resided in continuously or cumulatively for 12 months or more in the past 10 years.
Not everyone needs a ‘Skilled Worker’ visa. If you are applying for a vacancy in health or adult social care, check if you’re eligible to apply for the Health and Care Worker visa instead.
Employer certification / accreditation badges
Name Rebecca Ward
Job title Service Manager
Email address rebecca.ward8@nhs.net
Telephone number 01384 456111
Patient Management Centre - 01384 456111 ext 1302
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