Role summary
:
Our Customer Service Advisors live our customer promise – Delivered Exactly - by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers’ needs and resolve any potential issues.
Key responsibilities:
1. Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
2. Action all customer queries in line with the required processes and service level agreements
3. Work as part of a team to ensure great customer service delivery – every time
4. Engage proactively with service centres to ensure customer requirements are received and actioned
5. Recognise and deal with queries, requests and problems in line with our customer account requirements
6. Identification and action of escalation issues
7. Undertake any other customer account support duties as required
Benefits:
8. Competitive Rates of Pay
9. Company Funded Health Cash Plan
10. Holidays: 20 days increasing with length of service + bank holidays
11. Long Service Recognition scheme
12. Enhanced Maternity & Paternity
13. Company Pension Scheme
14. Life Assurance
15. Employee Assistance programme including 24/7 Virtual GP
16. DX Discounts Portal
17. Excellent opportunities for career progression and more!!
We look forward to hearing from you!