Your role at Dynatrace
* Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization.
* Work closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer.
* Generate and send quotes 120 days in advance that meet the customers' contractual requirements.
* Engage customers in a value discussion surrounding their renewal, building relationships with key stakeholders to help aid on-time renewals.
* Collaborate with Account Managers and Customer Success Managers on customer strategies and sales plans.
* Provide information to internal and external customers regarding quotes, reinstatements, co-terminations, and consolidation of contracts.
* Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region.
* Provide information for internal management reporting.
* Meet all contractual and reporting deadlines.
* Perform additional duties as required.
What will help you succeed
* Experience working with software renewals.
* Proven ability to assess, manage, and operate effectively given multiple priorities in a time-sensitive environment.
* Proven ability to manage high volumes of renewals at any given time.
* Self-starter, highly motivated, and committed to getting results.
* Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
* Excellent verbal and written communication skills.
* Proven track record of flexibility in a team setting.
* Excellent word processing and spreadsheet experience in MS Word and Excel.
Desired Skills/Competencies:
* Italian spoken and written advantageous.
* Knowledge of Dynatrace software products.
* Knowledge of licensing and product pricing.
* Basic sales skills.
* Good numeracy skills.
Why you will love being a Dynatracer
* Dynatrace is a leader in unified observability and security.
* We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
* Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
* The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
* Over 50% of the Fortune 100 companies are current customers of Dynatrace.
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