Contents Location About the job Benefits Things you need to know Apply and further information Location Cardiff, Croydon, Glasgow, Hendon, Manchester, Sheffield, Southport About the job Job summary The first duty of Government is to protect the public. Since 1782, the Home Office has led work to keep the country safe from those who seek to do it harm. The Home Office covers three systems: Homeland Security, Public Safety and Borders, and Immigration and Citizenship. These systems work collaboratively to deliver our cross-cutting priorities, whilst providing increasingly efficient and secure services for the public. Digital Data and Technology (DDaT) enables the Home Office to keep citizens safe and the country secure, as well as at the front line of making the Home Office a modern and capable department at a time of unprecedented global change. Working in service transition, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services: are supported by the required resources necessary to operate and manage the service deliver required levels of availability, reliability and performance adhere to relevant industry, government and Home Office standards are robust and affordable are comprehensive and forward looking Building on extensive experience in the area, you will apply control and rigour to the implementation of IT services, supporting the continued availability and effectiveness of IT Services. You will play a key role liaising with senior management and other teams with a view of the bridge between projects/programmes and the operation/support of the ongoing services. You will contribute to the definition of standards for service transition and continual improvement. Through excellent stakeholder management skills, you will be expected to leverage people, processes, suppliers and tooling in both day-to-day and longer term goals whilst understanding the user experience and end-to-end impact of technology within the business. You will be managing teams and coaching junior members of the team to enable upskill them in service transition. Hybrid working DDaT is geographically spread across a number of locations with most staff working in line with the Departments hybrid working arrangements (a minimum of 60% of time in an office location, with the remainder working from home). You will need to agree a base location of either Cardiff, Croydon, Glasgow, Hendon, Manchester, Sheffield OR Southport and there will be a requirement for occasional travel to other locations. Job description As a Lead Transition Service Manager, your main day to day responsibilities will be to: Enable the process to transition projects to live service in a safe and structured manner, engaging with project teams and Enterprise Services teams to ensure a standard set of transition gateways are met and that a consistent set of Service Operations requirements are incorporated into service designs. Ensure and assure that the required people, processes, suppliers and tools are in place to accept new services. Drive work forward to meet delivery deadlines, without compromising quality of delivered service. Make recommendations on rollout approaches, acceptance planning, handover requirements, quality assurance activities and early-life support. Work collaboratively by establishing and maintaining strong relationships with project teams, Service Management and third-party suppliers to solve problems and overcome obstacles. Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition. Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough understanding of the service that they are providing or consuming. Due to the requirements of the role, the successful candidates will be required to work full-time (37 hours per week). Person specification Please note that this role requires Security Clearance, which would normally need 5 years UK residency in the past 5 years. Candidates must also hold or be prepared to undergo NPPV3 clearance. Essential criteria As a Lead Service Transition Manager you will have experience of: Designing and managing changes to service and creating associated documentation. Producing high quality deliverables in a variety of contexts / environments. Applying a structured and methodical approach to problem solving. Applying a breadth of knowledge of technical skills and applications. E ffectively communicating and setting expectations, with stakeholders, both internal and external to your direct team and the Home Office. Designing, owning and maintaining the process and procedures and proactive development of service transition and acceptance documentation. Working in enterprise scale IT transition teams and adhering to industry best practice. The skills listed above are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). SFIA capability framework Skills for the Information Age (SFIA) is the technical framework that sets the standard capability and development of all levels in the Home Office. This is a link to the capability framework: All skills A - Z English (sfia-online.org) We use set SFIA technical skills to form our interview questions and we will assess you against these technical skills during the selection process. SFIA levels of responsibility Use the SFIA Levels of responsibility to understand what would be expected for each Technical Skill listed below, which are required for your role: Strategy and Architecture: Advice and Guidance Methods and Tools (METL) - level 3 Change and Transformation: Change Implementation Project Management (PRMG) - level 3 Change Analysis Business Situation Analysis (BUSA) - level 4 Delivery and Operation: Service Management Service Acceptance (SEAC) - level 4 Technology Management Technology Service Management (ITMG) - level 4 Relationships and Engagement: Stakeholder Management Stakeholder Relationship Management (RLMT) - level 4 Qualifications ITIL v3 or v4 Foundation qualifications are essential for this role. (Additional ITIL modules are desirable). (ITIL v3 Expert or ITIL v4 Managing Professional is desirable). Technical skills We'll assess you against these technical skills during the selection process: Methods and Tools (METL) level 3 Project Management (PRMG) level 3 Business Situation Analysis (BUSA) level 4 Service Acceptance (SEAC) level 4 Technology Service Management (ITMG) level 4 Stakeholder Relationship Management (RLMT) level 4 Benefits Alongside your salary of £60,300, Home Office contributes £17,468 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Why work for us A highly competitive pension with an employer contribution of 28.97% 25 days annual leave on appointment rising 1 day per year up to 30 days, plus 8 days public holidays and 1 day for the Kings Birthday. Flexible working options to enable you to achieve the work life balance that is right for you including; Full time, part-time, flexi time, compressed hours and job sharing. A hybrid working model of a minimum 60% of your contracted hours in the workplace and 40% remote. Training and development opportunities tailored to your role, including access to technical and professional accreditations. Access to funded qualifications (subject to approval) A capability allowance reviewed annually. A culture encouraging inclusion and diversity. Enhanced parental leave schemes. Annual performance-based bonus and recognition awards. This link is to a short guide to employee benefits: Benefits - Home Office Careers Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills. As part of the application process you will be asked to complete a CV and 1000 word personal statement. Further details around what this will entail are listed on the application form. Please note your CV and personal statement should include all relevant experience that relates to our essential skills criteria listed in the advert and role description. Use STAR format in your examples. Remove information that identifies you (for example your name, age or place of education) so that you will be judged on merit alone and not your personal background, circumstances, race or gender. (Do NOT include e-mail addresses or links to online profiles, resumés, or prior work, either personal or business. Active links or e-mail addresses will result in your application being rejected) Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism, copying, and generating of examples/ answers from internet sources including Artificial intelligence. If detected, the application may be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all civil servants. Sift Stage The sift of applications will be based on the CV and Personal Statement. Please read the Essential skills for this position carefully. We will only consider those who meet the listed requirements. Interview Stage Candidates reaching the required standard will then be invited to attend a final interview. The interview will assess your Technical Skills (SFIA Framework) and experience using technical and experience-based questions. Additionally, candidates will be asked to deliver a 10-minute presentation on a given topic and will be asked follow-up questions by the interview panel. Further details regarding the presentation will be sent to those candidates who are invited to interview. Sift and interview dates Sift will be conducted during the week commencing 10th February 2025. Interviews will be held week commencing 24th February 2025. (Subject to the Panels operational requirements/priorities) Interviews will be conducted remotely via MS Teams. We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. Reserve list A reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position. Job offers to this post are made on the basis of merit. We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection process providing the role has the same competencies and essential skills. Visa sponsorship We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas. Further information If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity. You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up. For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time. Learn more on our website. Security Checks - Home Office Careers In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Infodisclosurescotland.co.uk For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting Reasonable Adjustments If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via HOrecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs Complete the Assistance Required section in the Additional Requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the Contact point for applicants section. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : AC Recruitment Team Email : acrecruitmenthomeoffice.gov.uk Recruitment team Email : HOrecruitment.grscabinetoffice.gov.uk Further information If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance HORecruitment.GRScabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. Attachments candidate_information_v12_December_2024 Opens in new window (pdf, 658kB) Pre-employment Checking - Document Requirements (V14) 12-08-2024 Opens in new window (pdf, 464kB) Share this page Print Email Facebook Twitter LinkedIn GMail