Job Title: Scheduler
Salary: £23,400
Location: Crewe
Hours: 37.5/week
Baywater Healthcare – Enhancing Lives!
Baywater Healthcare has an exciting new opportunity for a Scheduler (Full Time), based in Crewe who is a friendly and communicative individual and enjoys helping their community to join our amazing and supportive team!
About the Role:
You will be joining the very heart of Baywater in our 1036 team. Using scheduling software, the scheduler will be managing the day-to-day balancing and allocation of jobs as required. Assigning critical jobs quickly to achieve strict service level agreements and following them through to completion. Responsible for ensuring all mandatory work for the following day is imported and distributed nationally into a schedule, that technicians can deliver efficiently using scheduling software and ensuring KPI targets are achieved. Each day is different so you’ll need to be adaptable and flexible but because of this you will truly be appreciated by your customers, patients, and team.
What You Will Be Doing:
1. Provide empathetic and professional support to service patients, families, and clinical leads.
2. Assign critical jobs to field technicians efficiently using scheduling software and following them through to completion in line with SLA.
3. Manage technician availability through regular communication with Regional Team Managers.
4. Ensure all mandatory jobs are assigned and allocated to technicians on that day through periodic checks.
5. Conduct quality checks to ensure that our scheduling software matches our front-end system.
6. Monitor a dedicated inbox to action operational requests.
About You:
We know that sometimes people can be put off applying for a job if they don’t tick every box. If you’re a kind, friendly, and communicative individual who likes helping people and are excited about working for us, then please apply.
* Planning experience, preferred.
* Positive attitude, enthusiastic, flexible, and proactive approach to achieve the department’s objectives.
* Assertiveness where necessary.
* Good Microsoft Excel skills.
What You Will Receive:
* Annual leave starting at 23 days, rising to 25 days within 2 years with service year (with further increases every 5 years).
* Life Insurance cover.
* Company Pension Scheme.
Benefits:
* Health and Wellbeing (which includes access to our wellbeing app that helps boost your physical and mental health).
* Fully funded health cash plan for preventative medical treatment including dental, optical, physiotherapy, diagnostic treatment, and 24/7 access to GP services.
* Employee Assistance Programme – which supports you and your family with individual specialist advice.
* Access to our online benefits platform Pluxee (which includes offers on holidays and travel money).
* Cycle to work scheme.
* Access to Blue Light card – unique only to healthcare workers!
* And many more!
Diversity & Inclusion
At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We understand that a diverse and inclusive workplace is not only the right thing to do but also essential for our success in enhancing lives. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual.
About Us
Our goal is not just to develop better products and services though – it’s about improving the quality of people’s lives. Baywater Healthcare employs just over 400 people in the UK and has its headquarters in Cheshire. The office is home to a 24-hour call centre, as well as administrative support for all oxygen, ventilation, nebuliser, sleep, and telehealth therapy services.
Job Type: Full-time
Pay: £23,400.00 per year
Schedule:
* Day shift
Work Location: In person
Reference ID: 138964
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