Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
Founded by Hong Kong-born Asian-American Katherine Lo in 2018, she started Eaton to reimagine how we could build physical and digital spaces as platforms for creativity and collective change with an eye towards a more fair world.
Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, literature, dance, theater, music), Media (radio, film), Wellness (holistic wellness), and House (members workspace), as well as beautifully designed, ethical hotel and Food & Beverage offerings.
Key Responsibilities:
* Embraces the lifestyle hotel’s culture and operations philosophy, service style, policies and operations procedures align with the Langham Hotels & Resorts Brand design and strategy
* Selects, develops and retains a diverse and capable operation team to drive business performance by reviewing the operation process that could sustain service standard and operation efficiency
* Commits to meet and exceed guest expectation through delivering customer-cared service and products. Continuously focuses on
* Quality Control system to review and analyze customer feedback/preferences, seasonable promotions result, mystery shopper result and improvement mechanism that can drive customer loyalty
* Implements effective human resources inititaitives to build a diversified workforce to execute Eaton brand strategy in implementation marketing plan to optimize sales potential and profitability
* Actively participates in guest relationship through personal involvement in the sales process by building on existing operation environment but also new promotions/event ideas to ensure the Hotel is competitive in the local market
* Oversees the annual financial plan to achieve or exceed the budget expectation for the Hotel. Monitors the Hotel's financial objectives and operations budget to ensure successful performance by maximizing profitability and providing a return on investment for the owner and LHG
* Maintains an open and trustworthy relationship with owner and LHG through effective communications and delivery of solid business results
* Establishes a prominent level of contribution to corporate social responsibility, including environment, health & safety, employees, supplier management and stakeholders
* Keeps abreast of local community trends as well as competitors ensuring the signature style and standard of services are positioned as the best in market
* Able to bring the operation team to achieve a goal and align the Brand by indulging the customer's genuine lifestyle hospitality with the Hotel
* Able to keep close management of the operation teams so as to provide high quality services to the customers
* Able to create both local and international public awareness of the Hotel and stay on top of lifestyle hospitality trends in the local market
Requirement
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* College education or equivalent, Hotel or Marketing or Business Administration degree
* Strategic and dynamic thinker with at least 10 years of operation experience in international hotel group's senior position, especially in the capacity of General Manager for more than 5 years at trendy
* lifestyle brand hotel
Knowledge/working experience in the contemporary hotel market is highly preferred
* Well-developed leadership skills; effective relationship management skills and strategic thinking with strong problem solving and organizational skills
* Highly energized personality demonstrated expertise in making connections and plugging people in by providing personal, intimate and local insights for each customer
* Ability to build and maintain strong and positive connection with customers, by closely interaction with them to understand and anticipate their needs and strives to meet those needs
* Enjoy connecting with different people group with excellent communication skill and always try to challenge the boundaries
* Customer focus and passionate about interacting with guest, colleagues, business partners
* Demonstrates awareness of business risks and take action to facilitate change in the working environment for continuous improvement
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