Job objectives and responsibilities Join our 5-star Mitie team as a Front-of-House Receptionist & Meeting Room Host, where you will be the face of a prestigious corporate workspace. In this role, you will deliver an exceptional first-class service, ensuring a seamless and professional experience for both internal and external clients. What we expect from you Provide a genuine, friendly, and professional service to our client WPP and their guests. Get to know who works in the building, who are our VIP's and what they require. Take ownership of the reception area, ensuring it remains pristine, well-serviced, and welcoming at all times. Maintain the 1st-floor business lounge and meeting rooms to a consistently high standard. Ensure meeting rooms are correctly set up and proactively monitored throughout the day. Liaise with the Events Concierge and our Events booking team to fulfill client requests and collaborate on projects to enhance the service, requiring strong IT skills. Work closely with the Head Receptionist and wider team to effectively manage daily responsibilities and service delivery. Main duties Welcome visitors at Reception, manage sign-ins, and handle telephone queries efficiently. Monitor and respond promptly to emails in the Reception inbox with professionalism. Maintain the cleanliness and presentation of the Reception area, including chairs and tables. Take ownership of the 1st-floor business lounge meeting rooms, ensuring high-quality standards and a seamless client experience. Coordinate with Green & Fortune (3rd-party events management) to manage meeting room bookings, reset spaces after use, and ensure smooth transitions. Set up meeting rooms, including some furniture arrangement and stationery, according to client requests. Support the Concierge team with events on the 10th and 11th floors as/if needed. Proactively manage daily standards, taking immediate action when necessary, especially regarding health and safety (e.g., cleaning spills or unblocking doorways). Work closely with cleaning staff, ensuring areas requiring special attention are promptly addressed. Develop a strong knowledge of on-site services to assist clients effectively. Deliver an exceptional customer experience, consistently exceeding expectations. Build professional relationships with key stakeholders to anticipate and meet their needs. Assist colleagues positively and proactively, supporting additional duties when required. Maintain a professional appearance and take pride in your role. Be flexible to travel to other sites if required. Promote a safe working environment, reporting all accidents or near misses to Mitie Lifeline and ensuring proper documentation. Undergo training and maintain proficiency in the 'Robin' booking system .