Flexibility to work from a variety of places including our office at Gadbrook Park, Northwich and home (dependent on the job role and the needs of our customer, our organisation and our teams). Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional; we are constantly striving to demonstrate these values in our day-to-day working environment and culture.
The Opportunity
Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to develop their career with a great company. We are seeking a motivated, reliable, and conscientious Tenancy Management Co-ordinator, with great organisational skills to support the work we do in relation to addressing Anti-Social Behaviour and other tenancy breaches within our organisation. The successful candidate will have significant experience of working in an administrative support environment and in handling confidential information.
What Will You Do?
1. Provide effective and efficient administrative support in relation to the smooth running of the Tenancy Enforcement Team.
2. Act as a 1st point of contact for customers, colleagues, and partner agencies who make enquiries related to Tenancy Enforcement.
3. Triage and allocate reports of tenancy breaches and Anti-Social Behaviour to the relevant officer.
4. Assist with the management of Tenancy Enforcement Cases through administrative actions.
5. Help the Tenancy Enforcement Team Leader develop policies and procedures for the management of Tenancy Enforcement Cases.
6. Follow the Trust's policies on Equality & Diversity, Health and Safety, Data Protection, Safeguarding, and Customer Services.
Minimum Requirements
* Five Grade GCSE 4-9 / A - C (including Math's and English) or equivalent level of qualification.
* Self-motivated with an ability to organise and adapt to varying workloads and balance competing priorities.
* Experience of working in a customer-focused environment.
* Ability to manage confidential material and issues.
* Ability to show empathy and understanding to customer's needs.
* Demonstrate proficient use of Microsoft Office packages (Word, Excel, and Teams).
This role will require the successful candidate to undergo a DBS check. In line with the Trust's Disclosure & Barring Policy, please confirm WITHIN YOUR APPLICATION if you have any current convictions under the Rehabilitation of Offenders Act 1974. Applicants will be subject to a DBS check. Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.
Benefits
* Competitive salary.
* Generous annual leave entitlement - 24-29 days (entitlement increases 1 day each year, over the first 5 years) plus UK public/bank holidays (based on level of service) (part-time pro rata).
* Ability to buy up to 5 days additional annual leave (pro-rata for part-time) each year.
* 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit.
* Contribution to the cost of nursery or afterschool care to help with childcare costs.
* Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
* Day off for your Birthday to be taken during your birth month (based on contractual hours).
* One day's paid leave (per year) to support a charity or community group of your own choice.
* Candidate Referral Scheme.
* An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan.
* 'Thank you' gift for your continuous service starting at 5 years' service, and every 5 years' thereafter.
* 24/7, 365 day Employee Assistance Programme (EAP) including free counselling.
* Compensation for professional memberships which are an expressed requirement for the role.
* Free annual flu vaccines and free Eye Care Vouchers every 2 years.
* Discounts on a gym membership and phone contract.
* Cycle to work scheme.
* Free to use car park at our office on Gadbrook Park.
* Involvement in regular health and wellbeing initiatives and charity fundraising activities.
* Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.
* Benefits offered providing you meet the eligibility criteria.
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