Job Description Ready to embark on a new journey? ibis Styles London Gatwick Airport recently opened and is welcoming weary travellers for a great, invigorating stay and we're looking for outgoing, dependable, welcoming Reception Supervisor to deliver an amazing first impression and ensure our guests want to come back time and again. We're building our team and need a full -time team member (officially known as Guest Service Manager) working 40 hours a week in return for a competitive salary of £27,000 p.a. plus great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression. Experience on hotel reception and supervisory experience are essential for this role. We need people who are open, welcoming and who know what great customer service looks like - the kind of person you'd like to meet after a long day of travelling You'll be supervising the reception team along with being responsible for the day to day running of the department, leading the team and overseeing the guest loyalty scheme and reviews. You'll be checking guests in and out, answering questions and supporting them during your stay. A great telephone manner is essential and you'll need to be confident using a computer. As we're one big team, you can also expect to be pulling the odd pint, taking some food orders and turning your hand to whatever's needed to ensure our guests have a great stay. You'll be working at 40 hours a week, which could including a mix of midweek, weekend, early and late shifts for flexibility in your schedule would be a big advantage but don't let it put you off applying if you have some restrictions we can work around. As the role can involve serving alcohol, we do require candidates to be 18 years of age or older. ibis Styles Gatwick Airport hotel has over 180 bedrooms and welcomes international guests, business travellers, families and people heading off on holiday so its a bustling and vibrant hotel. As Reception Supervisor, you'll be key to ensuring that they enjoy a great guest experience during their visit and will want to come back again soon If this sounds like a role that's right up your street, we'd love to hear from you.