Job Description: Customer Support & Sales Assistant
The post holder will provide support to the Sales Manager and Sales Team by processing customer quotes, orders, and requests in a timely and efficient manner.
The role aims to ensure that our clients' customers receive exceptional customer service while orders are administered efficiently.
The post holder will also assist the sales team in procuring supplies and maintaining required profit margins.
Key Responsibilities and Accountabilities:
1. Processing customer quotes and orders, ensuring all requirements are met.
2. Providing customers with the highest level of service.
3. Ensuring all orders are processed correctly within the finance system.
4. Maintaining high levels of communication and adopting a customer-first mentality.
5. Taking ownership of sales orders and liaising with warehouse/operations to ensure correct product delivery.
6. Maintaining systems and procedures to ensure a proper audit trail.
7. Completing customer requests efficiently and achieving required margins by liaising with internal departments.
8. Managing administrative paperwork such as Sales Orders, Purchase Orders, and Sales Return Orders.
9. Ensuring accurate data entry into CRM and finance systems.
10. Maintaining effective communication with customers at all times.
11. Supporting and assisting the sales team and other departments, using judgment and initiative to develop solutions to challenges.
12. Contributing to group success and profitability.
If interested and meeting the criteria, please send your CV to [emailprotected] or contact the Commercial team at 01482 382 301 with any queries.
Note: Prestige Recruitment is an equal opportunity employer with 30 years of experience in recruitment and staffing.
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