The key part of the service is to provide a high-quality information and advice service, with case work (level 4), to older people and their carers.
To assist in the provision of a high-quality Advice Case Work service for older people and their carers.
Act for the client where necessary by calculating entitlement, negotiating, drafting, and writing letters.
Maintaining up-to-date files and records of interviews in line with the I&A Quality Programme benchmarks and the Advice Quality Standard.
To ensure that the policies of Age Cymru Dyfed, particularly the Equality and Diversity, Health and Safety and Confidentiality policies and other client care practices, are correctly adhered to.
To work with other members of the team to improve the effectiveness of Age Cymru Dyfed, and provide relief cover for other staff when required.
To contribute to Age Cymru Dyfed’s social policy work.
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