Company: Essex Police Constabulary
Job Title: Roads Policing Process Support Officer
Duration: 6 months
Location: The Old Court House, Billericay, CM12 9JZ
Salary: £13p/h
Working hours: 37.5 hours
Main Purpose of the Role:
Administer the initial process of viewing downloaded camera offences through to disposal, dealing with all associated correspondence and enquiries ensuring the appropriate recording and release of data, providing excellent customer service. Administer the initial stages of all minor traffic offences for the county including officer tickets, downloaded camera offences and electronic TORs from initial input through to final disposal.
* Process communication in and out of the department through a range of media including post, telephone and email enquires ensuring processing promptly and reviewing requests on a daily basis to agreed internal SLAs.
* View downloaded camera offences ensuring that they meet the requirements for prosecution and discontinuing the offence where appropriate. Where required, support the wider Road Crime Unit in areas of demand by undertaking processing support work outside of immediate department. This will also include maintaining a working knowledge for all associated departments within Roads Policing Support. Attend court as a prosecution witness if required.
* Support and resolve queries from members of the public; deal with queries in a fair and professional manner, escalating more comple...