Sales Receptionist Snap FitnessDartford
competitive discretionary quarterlybonus
TheBrand
Thisis an exciting opportunity to join a fastgrowing Snap Fitness 24/7franchisee based in South EastUK.
Dartfordis a stateoftheart boutique facility kitted out with a vast rangeof top of the range equipment and technology. We are looking forsomeone ambitious capable & reliable who is ready to rollup their sleeves use their entrepreneurial/business skillscultivate a strong team ethos and help build a safe inspirationalcommunity gym for members to enjoy24/7.
TheRole
We are looking for a SalesReceptionist to play a critical role in providing a firstclassexperience to members prospective members and visitors to ourhealth club. You must have the experience energy and enthusiasm toassist in the management of daytoday operations. You will beresponsible for assisting the General Manager in the generalrunning of all aspects of the club with specific emphasis on thesale of new memberships and ensuring all members are having a greatexperience whilst members of the club.
This is aparttime position with scope for growth to fulltime and isavailable for a start in July 2023. Shifts will be based onrequirements of the club would be looking for someone flexible towork evenings and weekends.
Yourdaily focus will involve:
Growinga pipeline of new prospects drive new membership sales and retainexisting members
Create an excellent firstimpression of the gym by providing a warm welcome tidy appearanceand pleasant manner at all times
Provideexceptional customer service experience to all members andguests
Greet members and users of the gym asthey come through reception
Check in memberswhere required and verify membership details
Register prospective members and guide them to the correctperson
Enrol new members and assist currentmembers with their queries
Provide informationon classes and availability
Handle questionsabout renewal and cancellation of memberships
Ensure the safety and security of members guests and staff at alltimes
Handle telephone enquiries and support theGym Manager with member retention calls
Recordand keep clear and accurate records of all queries complaints lostproperty and repairs and ensure the information is delegated to andresolved by relevant staff
Strong process drivenfocus on ensuring the day to day tasks in the gym are completedemails are answered and phone calls are actedupon
Undertake other duties such as keeping ontop of cleaning dutiesetc
Candidates should have thefollowing:
Passionate aboutcustomer service
Friendly andapproachable
Cooperative positive andoptimistic
Good team workingskills
Proactive with tasks and ready to roll upsleeves
Excellent customer serviceskills
Highly organised and able toprioritise
Ability to work with a diverse rangeof people
Able to prioritise work handlepressure and take confident daytoday decisions
Ability to maintain a professional appearance andbehaviour
Ability to communicate effectively inperson in writing and over the telephone
Willingness and ability to occasionally work outside normal officehours
Willingness to work flexibly in responseto changing organisational requirements