GROWING BUSINESS. BEST IN CLASS. COMPETITIVE SALARY. MONDAY-FRIDAY
Are you passionate about exceptional client experience? Our client, a leading investment firm in the luxury whisky and wine sector, is seeking a dynamic Client Relationship Specialist to be the first point of contact for their esteemed clientele.
What is in it for you?
* Competitive commission structure.
* 23 days holiday allowance + bank holidays.
* Opportunity to shape and lead a key function in a prestigious business.
* Work alongside industry experts.
* Career growth and professional development opportunities.
The Role
This is a unique opportunity to manage a portfolio of high-net-worth clients, ensuring premium service, engagement, a hospitality spirit, and retention. If you have a deep understanding of the whisky, wine, or luxury hospitality sector and thrive in a fast-paced, high-end environment, who care about customer satisfaction and going above and beyond - we’d love to hear from you!
* Serve as the primary liaison for all client interactions, delivering first-class service.
* Manage and nurture client relationships, ensuring their ongoing satisfaction.
* Provide tailored investment insights and guidance on whisky portfolios.
* Resolve client concerns swiftly and professionally.
* Implement and enhance customer experience strategies for a luxury audience.
* Work closely with sales, marketing, and logistics teams to ensure seamless service.
* Play a pivotal role in growing the Client Relations function, with future leadership opportunities.
Your DNA
* 1-2 years’ experience in client relations, account management, or customer success, preferably in the luxury sector.
* Expertise in the wine industry is a must either from a hotel background or luxury concierge/client services.
* Exceptional communication and relationship-building skills.
* Strong problem-solving abilities and a proactive approach.
* Ability to engage with high-net-worth clients and provide white-glove service.
* Passion for fine whisky, wine, and unreasonable hospitality.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service and Sales
Industries
Hospitality
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