About Crown Crown Holdings, Inc., is a world leader in the metal packaging production process. We design and manufacture a wide range of innovative and sustainable metal packaging solutions and products. Our clients are some of the largest and most respected companies in the world. It's an exciting time to join our business because Crown offers you the opportunity to grow and develop your skills in an expanding industry. Crown was founded with the goal of valuing and promoting sustainability and this vision continues to be essential to our long-term future. About this opportunity Your work environment: We are looking for a Customer Service Coordinator UK, based at Peterborough or Botcherby (UK), reporting to the Sales Manager UK. Within the Principal’s policies and instructions, the successful job holder will provide world class customer service to ensure orders are fulfilled in line with Crown’s commitments whilst ensuring SOX controls are in place and followed in line with Group and Company policies. Your mission in Crown: Manage SOX control requirements and reporting for the YBH process. Manage SOX control requirements and central reporting for aged sales order monitoring. Process P2P POs for SellCo costs via SAP. Authorize and process Bill Hold (YBH) orders and ensure SOX compliance. Input and maintain UK & Interco price changes via SAP and pricing sheets. Control price entries and Monthly Sales Reporting through monthly reports, in liaison with Commercial Controller and Reporting Centre. Address price-related queries internally and externally. Raise and record supplementary invoices and credits; raise PARs for SellCo costs. Raise pro forma invoices for pre-payment customers. Support SSC with payment assurance activities to reduce the risk of customer overdues. Provide artwork quotations and internal charge reports. Provide monthly sales data and documentation for invoice queries. Respond to new business inquiries and manage slow-moving stock communications. Create new Business Partner accounts and ensure data compliance. Offer customer support and handle supplier questionnaires and dispute management. Support Commercial Director, Sales Manager, and team; arrange corporate events. About you: You have a Business Administration degree in Sales/Commercial or a Supply Chain background, with minimum 3 to 5 years’ experience, preferably in a manufacturing environment. You possess a comprehensive proficiency in MSOffice, (Excel) and a strong working knowledge of ERP systems (SAP). You are an effective communicator, both internally and externally, with good interpersonal and planning skills. You have excellent verbal and writing skills in English. We are looking for a team player, with a high level of organization and administrative skills. Stress-proof, you are customer-oriented, with the ability to work to tight deadlines, with a flexible approach in your dealings. What Crown Offers You The opportunity to build a career in a multi-cultural environment To be rewarded fairly and promoted based on merit and performance Professional and personal development through training and work experiences Strong engagement and commitment to the safety of our employees Join us and become part of an international team of professionals who are passionate about sustainable packaging Working Together Accessibility, Equity, Diversity, and Inclusion are key features of Crown’s culture of Working Together. We aim to value and respect each individual and foster an environment where everyone is represented. We strive to promote psychological safety, allowing colleagues to bring their authentic selves to work and ultimately generate a sense of belonging at Crown. Social Media Learn more about Crown on our social media channels. LinkedIn | Facebook | YouTube | Glassdoor | X (Twitter) crownholdings metalpackaging sustainability workingtogether crownlife LI-CP1 Customer Service Co-ordinator UK Requisition ID: 3538 Location: Peterborough, GB, PE2 7LB Botcherby, GB, CA1 2TL Functional Area: Sales Experience Level: Graduate/Entry level Type of Contract: Permanent