Job summary Would you like to be part of a team that works well together, always there to help each other? Would you like to work in a Trust rated outstanding from CQC? If you answered yes, we would love to hear from you - come and join our team. We are looking to recruit a B3 Administration Officer to join the Regional Affective Disorders Service based on the Campus for Age and Vitality site in Newcastle. The Regional Affective Disorders Service (RADS) is one of a limited number of specialist/tertiary level affective disorder services in the UK providing both out-patient and in-patient care for patients with difficult to treat mood disorders. The Regional Affective Disorders Service is based in Newcastle upon Tyne which provides care for patients living in the North East of England, over the age of 18, with complex and/or treatment refractory affective disorders and other treatment refractory conditions complicated by an affective component. Main duties of the job Candidates must be able to demonstrate proven experience (in last 12 months) of the following skills that are required for this post: Experience in a customer/patient focused environment Excellent communication and interpersonal skills Fast, accurate typing/keyboard skills including Audiotyping Experience of typing and formatting letters and reports Minute taking experience, including live typing Diary Management A good understanding of inputting data to a database system A good working knowledge of Microsoft word/excel/office packages, including Microsoft Teams Good verbal and written communication skills Ability to be self-directed, motivated and be able to contribute positively within a team Well organised and structured Organise documentation and type correspondence relating to patient reviews/ meetings/ Care Plans/ CPA, Mental Health Act, Safeguarding, etc. in liaison with appropriate professionals (as relevant to patient group), working in a timely manner to ensure efficiency Demonstrate flexibility in the role in order to meet the needs of the service The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the Personal Specification otherwise you will not be shortlisted About us We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career. Date posted 29 October 2024 Pay scheme Agenda for change Band Band 3 Salary £22,816 to £24,336 a year per annum Contract Permanent Working pattern Full-time Reference number 263-SCG24-084-EW-B Job locations Campus of Age and Vitality Westgate Road Newcastle upon Tyne NE4 6BE Job description Job responsibilities Please find attached job description for full details. Advertising date: 29th October 2024 Closing date : 12th November 2024 We welcome your application. Job description Job responsibilities Please find attached job description for full details. Advertising date: 29th October 2024 Closing date : 12th November 2024 We welcome your application. Person Specification Education and Qualification Essential Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent) Audio Typing qualification or demonstrable equivalent experience General level of education to O-Level/ GCSE or equivalent Knowledge and Experience Essential Working knowledge of Microsoft applications, including e-mail communication Ability to maintain and update Patient Information Systems e.g. RiO Previous secretarial/clerical experience and able to prioritise and plan own workload Experience in processing CPA, Mental Health Act and Safeguarding documentation Skills and Competencies Essential Excellent communication and interpersonal skills, both verbal and written Minute-taking skills Good organisational and planning skills Diary Management Resilience in dealing with people possibly in distress Additional Requirements Essential Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed Person Specification Education and Qualification Essential Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience) eg; NVQ Level 3 Level 3 in Business Administration (or equivalent) Audio Typing qualification or demonstrable equivalent experience General level of education to O-Level/ GCSE or equivalent Knowledge and Experience Essential Working knowledge of Microsoft applications, including e-mail communication Ability to maintain and update Patient Information Systems e.g. RiO Previous secretarial/clerical experience and able to prioritise and plan own workload Experience in processing CPA, Mental Health Act and Safeguarding documentation Skills and Competencies Essential Excellent communication and interpersonal skills, both verbal and written Minute-taking skills Good organisational and planning skills Diary Management Resilience in dealing with people possibly in distress Additional Requirements Essential Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Address Campus of Age and Vitality Westgate Road Newcastle upon Tyne NE4 6BE Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)