Systems Support & Implementation Analyst
We Put People First so you can Deliver Outstanding Service
Remote, with occasional travel to regional sites
We're offering a fantastic opportunity for a Systems Support & Implementation Analyst to become part of our broader IT team, supporting and maintaining our business applications. In this role, you'll not only handle ticket-based support but also lead the implementation of new system modules and assist in deploying IT solutions across both new and existing client sites.
As a Systems Support & Implementation Analyst you will be:
1. Assisting with the administration and maintenance of the Group’s business software systems
2. Taking full ownership of support tickets from start to finish, ensuring timely resolution, appropriate escalation when needed, and suitable closure
3. Collaborating with the Client Solutions team to develop user documentation and training resources for both new functionalities and routine tasks
4. Delivering implementation tasks and projects on schedule, ensuring they meet the expectations of both internal and external stakeholders
5. Supporting the rollout of new modules and configurations, as well as participating in testing for application upgrades and enhancements
As a Systems Support & Implementation Analyst you will have:
1. Prior experience working in an IT service desk environment
2. Strong problem-solving abilities with a logical and structured approach to troubleshooting
3. Hands-on experience with mobile applications
4. Familiarity with service and project management tools such as ManageEngine, Freshworks, Jira, Asana, or Monday.com
5. Solid knowledge and practical experience with the Microsoft Office suite
What we offer you:
1. Employee Ownership – You are part of our success!
2. 33 days holiday (including bank holidays)
3. Company sick pay
4. Maternity and paternity leave support
5. 24/7 GP access, plus mental health, wellness, financial, and legal support
6. Two paid volunteering days per year – Give back to a cause that matters to you
7. Exclusive perks and discounts – More than 250 deals available
8. Ongoing training and development – From apprenticeships to leadership programs
9. Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
10. Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion:
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments:
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help...
Please note: Security clearance (DBS) is required for this role.
#J-18808-Ljbffr