Lancashire & South Cumbria NHS Foundation Trust
At LSCFT we are passionate about providing high quality patient centred care. We are currently recruiting a forward thinking, reliable and enthusiastic Administration team member to join our busy administration team based at The Shorelands, Fylde Coast.
As a vital team member you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.
This is a very varied role and would suit someone who is highly motivated and capable of working on their own initiative, with a medium level of supervision.
Working Pattern: Full Time
Main duties of the job
This is an exciting opportunity for a committed individual to join the Administrative Team and assist in the smooth running of the service. This will include:
* Provide a range of secretarial duties to the team or department.
* Attend departmental meetings on a regular basis.
* Ensure data is inputted accurately and timely and proactively.
* Be the first point of contact for the team or department. Greeting visitors, answering telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
* Respond to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff.
* Provide day to day support to clinical teams and colleagues.
* Work collaboratively with the appropriate management teams and other departments and ensure that all cases are dealt with in a timely manner.
The successful candidate will have good all round administration skills/experience and knowledge of customer service. You will be required to work flexibly in response to the needs of the networks administration service, providing cover to various sites as directed by your administration line manager to ensure continuity of a quality service provision.
The Fylde coast admin team will provide you with a fantastic, friendly and supportive working environment.
Job responsibilities
* Be the first point of contact for the department.
* Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
* Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
* Receive, allocate and despatch departmental mail (internal and external).
* Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards.
* Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
* Demonstrate the role to new or less experienced staff.
Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.
Person Specification
Education/Qualifications
* Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience.
Knowledge
* Working with databases.
* Working with Microsoft Office applications.
* Working with NHS data systems such as iPM, eCPA.
Experience
* Working in an office environment.
* Working with members of the public.
* Working in the NHS.
* Working in a customer services environment.
Skills and abilities
* Good grammar and numeracy skills.
* Good organisational skills.
* Data input and retrieval.
Personal
* Excellent telephone manner.
* Treats people with courtesy and respect at all times.
Other
* Ability to work flexibly and comply with all requirements of post.
* Willingness to travel around the organisational footprint.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire & South Cumbria NHS Foundation Trust
#J-18808-Ljbffr