LEADERSHIP DUTIES Promote a common vision and ownership of the organisational values and strategic objectives of MWL, advising on the service implications of strategic and operational policy decisions. Work with clinical staff in developing appropriate changes in clinical practice within the service sectors in line with MWL strategy. Ensure that all staff understand the strategic direction of the partnership and are able to contribute to its development. The Chief Operating Officer in conjunction with MWL partners will agree personal objectives on an annual basis. This will form part of the annual review of his/her performance in the role. The Deputy Divisional Director of Operations will set objectives for senior members of the team, monitoring performance through an effective performance management process. Ensure high quality, patient centred care is delivered across all services. CORPORATE RESPONSIBILITIES Contribute to the development, communication and promotion of the values and behaviours of MWL. Lead the development of a culture of continuous improvement within MWL in order to meet stretching financial, quality and performance targets. Champion MWL, the services it provides and its support for other front line health services. Ensure compliance with the Integrated Governance Framework, ensuring that the highest standards of corporate governance and probity are maintained by ensuring that all staff work within the provisions of Standards of Business Conduct, Standing Orders and Standing Financial Instructions. Maintain the delivery of high quality, efficient and effective services across MWL including the Care Quality Commission Registration requirements and standards. Deliver national and locally agreed performance targets. Develop business cases for any service developments ensuring it fits with the MWL strategy and appropriate activity, financial and workforce plans have been incorporated both within and across service sectors. Ensure effective communication both across and between service lines. Ensure all policies and procedures are adhered to and make recommendations on their amendment where necessary. Interpret alongside clinical colleagues, national, regional, and corporate health care policies/standards and formulate objectives and standards for the community and primary care services to deliver against these. Support Research & Development within and across the services. Undertake specific tasks asked from time to time by the Director Strategic Partnerships as required by the Board. PATIENT RESPONSIBILITIES Support the Divisional and/or Deputy Divisional Director of Nursing and Quality in the delivery of the organisations Professional strategy to maintain professional standards and practice and the effective deployment of resources. Ensure processes are in place for investigation and response to complaints and incidents relating to our services, in accordance with organisational policy. Through the Divisional and / or Deputy Divisional Director of Nursing and Quality, ensure the quality agenda for our organisation is delivered in accordance with the aligned Strategy i.e. Clinical Strategy. HUMAN RESOURCES RESPONSIBILITIES Ensure staff undertake their professional and managerial responsibilities, taking account the requirements of the working time directive and educational requirements. Provide leadership and direction to the services within your portfolio. Establish new ways of working in conjunction with clinicians, other healthcare professionals, support, and HR staff. This includes skill mix reviews, new role development and other workforce strategies. Manage workforce planning and staff development and ensure objectives, personal development plans, appraisal and mandatory and essential training is conducted for all staff. Develop a culture that enables the realisation of individual and team potential, using appropriate relational behaviour techniques and freedom to act policies within agreed performance management frameworks. FINANCIAL RESPONSIBILITIES To be responsible and accountable for the budget, and with service managers, develop and manage those budgets to meet the strategic and operational business plans including delivery of cost improvement targets. Ensure effective establishment control, cost control and budget management including the overall management of attendance. Manage the collection and use of information in accordance with local and national strategies and plans. In conjunction with the transformation team, lead the service Transformation programmes to deliver integrated services and quality improvement strategies through efficiency and productivity. COMMUNITY / STAKEHOLDER RESPONSIBILITIES Be responsible for improving and sustaining relationships with our partners and other key stakeholders to building a positive image of our organisation through responsive internal and external communications. Develop sustainable services through the development of partnership with other organisations, including primary care, acute and mental health providers, voluntary agencies, and the independent sector. Ensure partnership arrangements meet governance and corporate requirements of all parties and are supported by robust governance and documented agreements.