Job Purpose: To act as team leader for clinical staff. To be responsible for clinical and non-clinical management of a ward area in the absence of the Senior Sister / Charge Nurse. Key Duties: Operational Responsibilities Responsible for establishing and maintaining communication and relationship both internally and externally. Establish and maintain effective communication and foster good working relationships with all multidisciplinary teams, both internal and external. Provide and receive complex and / or sensitive information from patients and staff. For example, breaking bad news to patients, giving complex information about procedures and their outcomes, dealing with performance issues, holding staff meetings. Able to support and talk to distressed patients, visitors, and staff members. Responsible for cascading information to ward staff and chairing staff meetings from which minutes are provided. Make use of electronic internal / external mail and Internet systems as appropriate and necessary. Deal effectively with comments, complaints, or incidents that affect staff and users of the ward in accordance with complaints, risk management, or human resources procedures. Bring to the attention of the Senior Sister/Charge any factors which may adversely affect patient care or service provision. Report all serious incidents to the appropriate Manager / Director within 24 hours; these include Never Events, serious falls, and grade 3 or 4 pressure ulcers. Please refer to supporting document for full Job Description.