Summary
Are you looking for an exciting role within business administration and sales? We’re looking for a proactive and organised Meeting Coordinator and Sales Administrator to join our team as an apprentice. This role plays a key part in supporting the sales team by managing inbound customer enquiries and booking in smart home consultations.
Wage
£16,000 a year
£16000 per annum to start, with £1000 increases every 3 months throughout the duration of the apprenticeship, up to £22000 per annum plus £2000 OTE.
Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm. 30 minutes for lunch.
37 hours 30 minutes a week
Start date
Sunday 20 April 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Key Responsibilities:
* Proactively call customers who have requested a smart home consultation via social media or other channels, to book them in for a meeting
* Liaise with the sales team to manage their calendar availability and assign meetings to the appropriate person
* Follow up with customers ahead of their scheduled meeting to confirm attendance and reduce no-shows
* Call customers who miss their meeting to reschedule at a more convenient time
* Keep customer records and meeting details up to date in the CRM system
* Provide friendly and professional communication throughout the booking process
* Provide regular feedback to the sales and marketing teams on the quality of leads coming through social media
* Actively contribute ideas to help improve the lead generation and follow-up process, ensuring a better experience for both the team and the customer
* Support other general sales admin tasks when required
* Assist with ad hoc projects requested by the senior sales team
What We’re Looking For:
* Confident and comfortable speaking to customers over the phone
* Self-motivated and proactive — someone who takes the initiative to follow up leads and get meetings booked in
* Able to work independently and manage their own time effectively
* A natural communicator with a friendly, professional manner
* Strong organisational skills with good attention to detail
* Interest in sales or customer engagement — a desire to understand customer needs and help provide the right solution
* A team player who’s keen to learn and grow within a fast-paced sales environment
The ideal candidate will be confident speaking with customers, comfortable making outbound calls, and motivated to work independently to get meetings booked in quickly and efficiently.
This is a great opportunity to join a growing business and gain hands-on experience in customer engagement and sales support.
Where you’ll work
Unit 1A Coppice Lane
Aldridge
WS9 9AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
DERBY BUSINESS COLLEGE LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* In addition to gaining practical experience in the role, you will also attain an NVQ 3 Business Administration, qualification which will help start your career and give you an insight into the business processes and procedures
* Our training is delivered both face to face and remotely via teams with a development coach, who will be available for support
* You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours
Requirements
Essential qualifications
GCSE in:
* English and maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Team working
* Initiative
* Work independently
* Strong problem solving skills
* Chatty and loves talking!
Other requirements
Benefits:•Comprehensive training provided, with access to further qualifications such as electrical certifications. •Strong career progression opportunities. •Free smart home starter kit for your own house. •Employee discount on products. •Free on-site parking available. •A supportive and collaborative work environment. •On-site kitchen facilities