Prepare to embark on an extraordinary career journey by joining an esteemed International High-Tech organization. Our client, a respected Managed Service Provider (MSP), caters to the technological needs of industry-leading companies. They seek a highly driven and technically proficient Field Engineer / Onsite Engineer to reinforce their exceptional team. This is a transformative opportunity for an enthusiastic individual seeking a fast-paced, high-performance work environment conducive to professional growth. As a Field Engineer / Onsite Engineer, you will play a pivotal role in delivering exceptional technical assistance and support to their valued clients.
What’s in it for you -
* Salary: £40,000 - £50,000 per year depending on experience
* 40 days paid holiday annually
* Partnership scheme where you will receive a share in the profit of the business.
* Business card for business travel
Duties will include but are not limited to -
* Be the initial point of contact for our customers.
* Manage incoming requests incidents/requests from the help desk.
* Provide customers with timely updates to their cases in line with Service Level Agreements.
* Escalate high priority issues to Line Management.
* Complete regular tasks in line with Service Desk procedures.
* Review daily priorities and take appropriate action to ensure results are achieved.
* Monitor integrity/status of customer sites (usage, revisions, views, reporting) ensuring Customers business requirements are maintained to the highest level.
* Installing, testing, maintaining and repairing hardware and software.
* Documenting processes and logging tickets for open work.
Mandatory Skills - At least 5 years’ experience in a similar role in:
* Configure and implement cyber essentials and GDPR security standards (mandatory)
* Office 365 Cloud (Email, SharePoint, Teams, OneDrive) (mandatory)
* Network Infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP/IP, Firewalls, VLAN’s)
* Ability to pro-actively support and collaborate with service providers.
* Follow industry best practices processes.
* Windows server 2016, 2019, 2022 (Group Policies, Security Policies, etc)
* Azure administration and implementations
* Good understanding and knowledge of Windows 10, Windows 11 and Mac
* Familiar with different client builds/imaging.
* Strong customer support, written and verbal communication, and being a team player.
* Ability to problem solve independently.