Job Posting: Senior Resident Manager Location: Maidenhead, UK Salary: £35,000 - £38,000 Role Purpose: Ensure high standards of customer service and an excellent resident experience. Lead and manage the neighbourhood team, supporting Relationship Managers in handling resident issues. Key Responsibilities: Support the Neighbourhood Manager in delivering an exemplary resident experience. Engage with residents at key stages (30/60/90 days after move-in) to resolve issues proactively. Drive customer satisfaction across all platforms (Zendesk, Google, Homeviews). Inspire the neighbourhood team to achieve KPIs. Ensure high-quality standards of homes and meet turnaround times. Follow the company brand standards and Property Mark best practices. Deliver key performance indicators (customer feedback, occupancy, rent arrears, renewals, etc.). Specific Tasks: Lead and manage Resident Managers, acting as a coach and mentor. Conduct new starter inductions and regular team meetings. Attend resident events and manage amenity space bookings. Oversee compliance with legislation and health & safety. Approve Purchase Orders and organise rotas. Requirements: Must live locally with a short travelling distance to Maidenhead. Prepared to work one Saturday a month, possibly two during annual leave periods. Candidates must have honesty and integrity, with a clear understanding of the role’s expectations. How to Apply: Submit your CV and cover letter to Feel free to adjust any details or add specific qualifications required for the role. Good luck with your hiring process