Are you organised, proactive, and passionate about making a real difference in patient care? We are looking for a dynamic Unscheduled Care Coordination Hub Administrator to join our team on a fixed-term basis!
We can offer you:
* 27 days holiday rising to 33 days (depending on NHS Trust service) plus bank holidays (pro rata where applicable)
* One of the UK's best pension schemes
* Special Leave for family and personal reasons
* NHS Car Lease Scheme (for substantive staff)
* Eye Care Vouchers
* Employee Assistance Programme
* NHS Discounts
Main duties of the job
The Hertfordshire and West Essex UCCH Administration team coordinates referrals directly from Paramedics in the East of England Ambulance Service to support the continued delivery of admission avoidance across The Hertfordshire and West Essex System.
Key responsibilities include:
1. Receiving incoming telephone calls from health care professionals and supporting the clinical team with administrative tasks.
2. Effectively prioritising incoming referrals and telephone calls into the Unscheduled Care Coordination Hub for the clinical teams.
The E&N Referral Hub operates 7 days a week 8am to 10pm, 365 days a year.
About us
A big thank you for considering joining us at Hertfordshire Community NHS Trust. You'll find it a great place to work with many benefits offered to you as a member of our staff. We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities. Our staff are proud to be Innovative, Caring and Agile in their work to help achieve the Trust vision.
We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages.
We don't want you to miss out, so we'd like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible - Apply now. You've made a great decision to apply to join HCT - we're looking forward to taking the next steps of the journey with you.
Job responsibilities
Please refer to the Job Description and Personal Specification attached in the advert for all roles and responsibilities.
Person Specification
General
* Previous Admin Experience
* Excellent keyboard skills / use of Microsoft Word and Excel
* Ability to work in a team and understand team dynamics
* Experience with various software and systems and ability to quickly learn new tools.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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