Summary
The post holder will provide administrative support to various departments across Yeovil College for the duration of the training programme. This exciting opportunity will allow you to work in a range of areas on a 6-month rotational basis, allowing you to develop your transferable skills in customer service and general administration.
Wage
£12,657 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday. Shifts to be confirmed as a Full time position. All year round.
37 hours a week
Possible start date
Monday 31 March
Duration
1 year 6 months
Positions available
3
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Interact with a range of internal and external customers verbally and face-to-face.
* Making and receiving telephone calls as well as responding and writing emails and letters.
* Using Office Software and other IT systems competently and coach others to use the IT systems.
* Create documents including spreadsheets from the outset.
* Handling Mail and Filing.
* Updating of databases/spreadsheets including data analysis.
* Dealing with customer enquiries including handling difficult enquiries.
* Being able to work in a team and being able to challenge colleagues in a professional manner when required.
* Perform financial processes including billing, invoicing and purchase orders.
* Manage resources to include equipment/facilities.
* Organise meetings/events/travel and or accommodation.
* Takes minutes from meetings.
Where you’ll work
Mudford Road
Yeovil
Somerset
BA21 4DR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
YEOVIL COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Training for the Business Admin Level 3 Apprenticeship includes attending Monthly Virtual Masterclasses. A portfolio of evidence is built throughout the course to include set assignments, reflective journals, work-based evidence, employer statements and observations.
Requirements
Essential qualifications
GCSE in:
* English (grade 9 – 4 / A* - C)
* Maths (grade 9 – 4 / A* - C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
* Positive Attitude
Other requirements
Yeovil College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion. Potential applicants should be aware that all successful applicants will need to agree to an enhanced DBS check including child and if required adult barred list checks. We reserve the right to close this vacancy early if we receive sufficient applications. If you’re excited about this opportunity, submit your application as soon as possible!