* Position:Customer Service Adviser
* Salary: £14.97 per hour
* Location:Crawley, West Sussex
* Hours:40 hours per week. Mon – Fri
* Work type:Temporary – Maternity Cover
We are currently seeking a Customer Service Advisor to join our client’s team on a temporary basis, providing maternity cover. As a Customer Service Advisor, you will be responsible for efficiently managing a high volume of calls. The ideal candidate will have a strong background in customer service / call centre operations, possess excellent customer service skills, and demonstrate ability in diagnosing customer complaints and repairs.
Customer Service Adviser Responsibilities:
– Handle large volumes of incoming calls related to repair requests
– Diagnose and assess the nature of repairs based on customer descriptions
– Provide clear and concise information to customers regarding repair timelines and processes
– Document and maintain detailed records of customer interactions
– Follow established protocols for handling different types of repair inquiries
– Uphold a high standard of customer service throughout all interactions
– Assist in the continuous improvement of call handling and repair processes
Customer Service AdviserExperience Required:
– Customer Service experience, preferably in in a call centre / handler role.
– Proven track record of delivering excellent customer service
– Strong problem-solving skills and experience in diagnosing repairs
– Excellent communication skills, both verbal and written
– 5 years’ worth of referencing from previous employers
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment business in relation to this assignment.
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