Internal Sales Account Manager - Retentions - Customer Accounts - Manage a team of 17 Junior / Senior Account Managers for a market leading business solution. Office based in Manchester - B2B Sales - Business Service / Solution Negotiable Basic Salary PLUS Amazing achievable BONUS structure and incredible benefits. Mon - Fri, 8.45 - 5.15 office hours. Key skillset required people management, coaching and development, data analysis, reporting, customer service, resilience, problem solving. Sarah Duval is recruiting this exciting Manchester based roleThis is a role for a strong man-manager who can coach and nurture a team, who has a passion for data and figures. Analyse accounts and revenue, crunch the data, understand the figures and provide a monthly report to the leadership team. Wonderful opportunity in a fast-paced environment, be the right hand person to the Director - develop your team of Account Managers, analyse the data, provide the reports. The Role: Manage, coach, mentor and motivate your team, give them the support they need to perform their very best Provide clear individual targets Conduct 3-5 quality checks and coaching sessions per person on each core process weekly to ensure a timely renewal process Ensuring all work in the Team is carried out within the relevant SLAs Bring any training and development needs to the attention of the Director Conduct bi-weekly one-to-ones with the team to ensure they are fully supported, updates and monitored Support with client meetings if requested, help achieve business goals Problem solve and successfully overcome client retention challenges Drive upgrades and upsell opportunities throughout team. Fantastic team management role for someone passionate about data and people. Applications to Sarah at Duval