Job summary This is an interesting position involving various clerical duties within our administrative team. We are looking for a friendly, confident person who thrives in a busy environment and works well under pressure. The successful candidate will enjoy working with the public with good communication skills and a professional telephone manner. You will need to use your initiative as well as inputting as part of our current team. Main duties of the job Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Code data on the clinical IT system Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Support all clinical staff with general tasks as requested About us We are a busy rural practice with just over 5000 patients. We have 3 GP partners, 5 practice nurses/HCA's a current team of 7 receptionists/administrators plus shared staff within the PCN. We are a close knit, friendly team who work in a busy but rewarding environment. Date posted 19 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Flexible working Reference number A2433-25-0000 Job locations Shadycombe Road Salcombe Devon TQ8 8DJ Job description Job responsibilities REPORTING TO: The Practice Manager PROBATIONARY PERIOD: 3 months ANNUAL LEAVE: 4 weeks pro rata plus bank holidays HOURS: Hours to be mutually agreed across on a rota basis within the hours of 7.30am & 7pm Monday - Friday JOB SUMMARY To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. DAY TO DAY DUTIES Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Code data on the clinical IT system Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Support all clinical staff with general tasks as requested Job description Job responsibilities REPORTING TO: The Practice Manager PROBATIONARY PERIOD: 3 months ANNUAL LEAVE: 4 weeks pro rata plus bank holidays HOURS: Hours to be mutually agreed across on a rota basis within the hours of 7.30am & 7pm Monday - Friday JOB SUMMARY To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers. DAY TO DAY DUTIES Maintain and monitor the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Code data on the clinical IT system Photocopy documentation as required Data entry of new and temporary registrations and relevant patient information as required Input data into patients healthcare records as necessary Support all clinical staff with general tasks as requested Person Specification Experience Essential Experience in working with the general public and dealing with people from all backgrounds. A professional telephone manner and a positive attitude are essential. Desirable Working within an office environment. Experience within a GP surgery or healthcare Qualifications Essential GCSE grade A to C in English and Maths Desirable NA Person Specification Experience Essential Experience in working with the general public and dealing with people from all backgrounds. A professional telephone manner and a positive attitude are essential. Desirable Working within an office environment. Experience within a GP surgery or healthcare Qualifications Essential GCSE grade A to C in English and Maths Desirable NA Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Redfern Health Centre Address Shadycombe Road Salcombe Devon TQ8 8DJ Employer's website https://salcombehealthcentre.co.uk/ (Opens in a new tab)