£26,000 per annum
Based on-site at our Birmingham Campus
Full time
FTC up to 12 months (covering maternity leave)
Read the full job description here
Working Hours:
Monday, Thursday and Friday 9:00 - 5:30 and cover up to 2 evenings per week from 11:30am - 8:00pm currently only on a Tuesday and Wednesday.
About Arden University:
We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.
There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.
Student Experience:
Our Student Hub Advisors sit within our Student Experience team who are crucial to providing pastoral support and career advice to students to maintain student welfare. This includes providing the best experience and guidance from application, admission, through to graduation.
The Role – Student Hub Advisor:
We are currently looking for a Student Hub Advisor to join our growing Birmingham Campus. As a Student Hub Advisor you will:
* Be the first point of call for all of our student body. You will communicate with students in person, via phone, email, live chat and messenger, be able to listen to a range of customer service issues and offer unique and innovative solutions to each problem.
* Aim to go ‘above and beyond’ to deliver an exceptional service recognising that a personal, friendly, approachable interaction is always expected.
About You:
To be successful as a Student Hub Advisor you must have:
* Considerable customer service experience in a student/customer-facing capacity.
* A passion for helping people to succeed and a willingness to learn new skills.
* Excellent written and verbal communication and interpersonal skills.
* The ability to prioritise and organise a varied workload.
Why Arden:
At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students' journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:
* 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure.
* A generous Aviva pension plan, our contributions start at 7%.
* PMI or Healthcare Cashback (dependent on role grade).
* Study any Arden course for free, with generous discount for all family and friends.
* Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education.
* Plus, other competitive benefits.
Our Values:
Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.
There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations.
Closing Date: Wednesday 19 March 2025
We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.
Equity, Diversity & Inclusion:
Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role.
If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.
As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.
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