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The purpose of the role is to provide a safe environment whilst delivering effective customer service at all times and seeking opportunities to enhance the customer service experience at the station. You will ensure that customers are assisted at the station, providing proactive assistance and information to customers on and off the train.
You will be responsible for the safe and punctual dispatch of trains and work in accordance with the rule book and operational standards. You will also be required to provide effective customer service whilst working in a fast-paced environment.
You will be required to wear full uniform, ensuring that your appearance complies with the company standards, and be responsible for security checks of the station and premises, as well as carrying out winter precautions as per local instructions.
This is a full-time post, and the relief roster is over seven days with early starts, late finishes, and nights. Earliest start is 0440 and latest finish is 0600. Weekends, Bank Holidays, and night shifts are included. You will need your own transport to ensure you can get to work.
What we are looking for:
You will have a high level of professionalism, a positive attitude, and be proactive, friendly, and open when dealing with our customers. Effective customer service and interpersonal skills are crucial for this role. You should remain calm under pressure, show integrity, and be flexible and adaptable to change.
This is a safety-critical role, and you will be responsible for the safe dispatch of trains. A medical will be required upon successful interview.
The closing date for all completed applications is on 2nd August 2024.
*Please note vacancies can close earlier due to high influx of candidate applications.*
To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:
1. Genuine … be welcoming, customer-centric and respectful
2. Professional… be solution-oriented, accountable and delivering to promises
3. Proactive … be progressive, innovative and decisive
4. Inclusive … be connected in your thinking, empathetic and promote diversity
Greater Anglia offers a healthy work-life balance, holiday entitlement, and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA, then apply now!
What can we do for you?
* Defined Contribution pension scheme after 2 years with the option to move across to Defined Benefit (Final Salary) pension scheme
* Free Travel on GA and 75% discount on other TOCs for leisure travel
* Free Leisure travel on GA and 75% discount on other TOCs for eligible family members
* International travel discount card (FIP) for staff and eligible family members after 12 months of service
* GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family-friendly policies
* GA Hapi Benefits App – our great benefits app which includes discounts across many retailers, days out, and dining
* 24/7 Employee assistance programme, eyecare and flu jab vouchers, and access to physiotherapy services
* Annually issued 12 discount vouchers for family and friends to use
* Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)
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