1. To lead the team of Desktop Technicians to implement, manage and support theorganisations computer systems, network and telecommunication systems 2. Lead and motivate staff within the team to deliver and improve services, mentor andtrain junior staff within the department in line with service management best practises 3. Ensure the team provide a robust second line support for the IT service desk, that alloperational processes are followed and the required documentation is completed 4. To ensure standards of performance are maintained across staff, systems and securityreviewing reporting and other information to analyse and understand trends 5. Ensure the monitoring and enforcement of the security of the organisations IT enduser hardware and software infrastructure 6. Implement strategies to enhance desktop support and service desk services andinvestigate ways to reduce costs and environmental impact 7. Ensure the Desktop Support team provides a robust second line support for theorganisation, across both the Acute and Community footprints. 8. Ensure that hardware and software installations meet standards, is compatible with theestablished base, and allows a successful transition from the previous position. 9. Raise the profile of the IT service, in particular to establish a reputation for providing aneffective, timely and responsive service. 10. Identify how each reported problem should be resolved, allocate resources ifnecessary and to ensure that all work is undertaken to the standard expected. 11. To analyse reasons why services do not always meet the standard expected, and topropose and subsequently implement measures to rectify this. 12. To provide specialist support in areas such as clinical / corporate user hardware,software and to liaise with the providers to ensure problems are resolved quickly andefficiently. 13. To adhere to all IT hardware and software user documentation and to alert the appropriate manager if changes are required to such documentation. 14. To liaise with service users and departments in an advisory capacity on IT issues. 15. To ensure that all desktop support and service desk operations are generated in accordance with agreed timetables, and to liaise with users and suppliers in the event of any problems. 16. To assist with the implementation of new hardware and software and take an active part in IT projects as deemed appropriate by the management team. 17. To ensure all users of IT desktop services are advised on system security, in line with the security policy. 18. To take responsibility for the day to day leadership and management of the desktop support team. 19. To undertake any additional duties that may be defined by the IT Operational Manager. 20. Deputise for the IT Operational Manager as and when required. 21. Post holder will be required to perform RA Manager Advanced duties.