As a Motor claims handler, you'll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You'll negotiate settlements, audit repairers, and provide technical guidance to our claims teams. As a Motor claims handler, you'll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You'll negotiate settlements, audit repairers, and provide technical guidance to our claims teams.
Motor Claims Handler responsibilities:
* Ensure vehicles involved in claims are restored to pre-accident condition using the correct repair methods at fair costs.
* Provide a triage solution for non-approved repairers to ensure repairs meet standards.
* Accurately categorize and value vehicles deemed beyond economical repair or stolen/unrecovered.
* Conduct market research to determine repair costs, salvage values, and settlement options.
* Audit and evaluate repairers’ work, making recommendations on repair quality, costs, and service levels.
* Liaise with customers, repairers, and third parties to set clear expectations regarding repairs, total losses, and settlements.
* Handle valuation disputes, total loss reports, and repair-related complaints with technical expertise and clear communication.
* Offer engineering support for third-party claims, credit hire disputes, and mechanical/electrical issues.
* Stay upda...