Job Description
Role: Concierge\n\nLocation of work: Brentford\n\nHours of work: 4 on 4 off, Days/ CHANGING ROTA - 6:00 - 18:00, 7:00 - 19:00 or 10:00 - 22:00\n\nContract: Permanent\n\nDuties & Responsibilities\n\n * Shifts start either 6am, 9am or 10am for 12 hours depending on needs of site.\n\n * To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.\n\n * To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.\n\n * To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.\n\n * Managing the Bringme Room that takes Parcels, attending as needed, logging parcels and assisting residents use system and picked up large parcels from back secure room.\n\n * Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.\n\n * Ensure the smooth running of the communication systems within the Estate i.e., telephone, radio’s, internal intercom system, b. Life etc.\n\n * Ensure only authorized persons are given access to areas such as the gym, pool and resident’s lounge\n\n * Testing of the pool water as needed when on shift to ensure safety of residents, 5 times per a day\n\n * Carry out MyTag inspection of all areas once daily on shift including all communal areas.\n\n * Inspect all building and logging any issues\n\n * Carry out safety checks using Meridian as directed by shift leader or FM.\n\n * Deal with fire alarm notification or faults.\n\n * Cover security lunch break in FCC.\n\n * Check resident lounge, coffee machine and assist with bookings\n\n * Issuing of visitor parking permits, offering explanations to the onsite parking procedures.\n\n * Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.\n\n * Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.\n\n * Correct reporting of any security / health and safety issues.\n\n * Correct reporting of any incidents or complaints.\n\n * Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.\n\n * Issuing of flat keys only to the correct personnel / residents.
Strictly checking that the appropriate authorisation & disclaimers are in place.\n\n * Cross training of other resort departments.\n\n * Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.\n\nSkills & Qualifications\n\n * Excellent communication skills.\n\n * Polite and confident with a great deal of patience.\n\n * Ability to multi-task and time-manage.\n\n * Have a good understanding of Excel, word and outlook.\n\n * Strong verbal and written communication skills.\n\n*Ballymore Operate as an Equal Opportunities Employer