Join us
as a Butler at 45 Park Lane, recently recognised as one of ‘The Sunday Times
Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the year – London’ at the
2024 AA Hospitality Awards. We continually strive to build and nurture a
culture where inclusiveness is part of our DNA, reflected in our values of
passion, personality, respect, working together, and creativity. We believe
that a variety of perspectives enriches our culture and drives our success.
We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as a Butler at 45 Park Lane, you will have a unique opportunity to
excel in your field. You will learn from your fellow Legends and our
award-winning learning academy to achieve the highest standards in craft,
service, and leadership.
What you’ll do
As a
Butler, you'll enjoy your work and take pride in delighting our guests:
* You will be responsible for welcoming guests
on their arrival and hosting them throughout their stay, ensuring their needs
are fully anticipated and met, with service of an exceptional standard. This
will include liaising with the relevant departments to ensure that the room is
fully prepared. Our Butler’s must display a clear and comprehensive knowledge
of the Hotel, its facilities and events on across London, all to ensure our
guests receives nothing but the best experience.
The items
shared are the essence of a day in the life of a Butler, but we’ll make sure
you are provided with specifics on how we care for our hotel.
The
operational hours of work are shift-based and may be subjected to change. These
currently set as:
* Monday to
Sunday: 07:30-23:00
What you’ll bring
Essential Skills and Experience
* Good Communication Skills: You can speak
clearly and listen carefully to guests. You can understand and follow
instructions.
* Friendly and Polite: You are welcoming,
respectful, and kind to everyone. You treat guests and team members well.
* Attention to Detail: You notice small
things and make sure everything is clean, tidy, and perfect for guests.
* Good Time Management: You can manage
your time well and get tasks done when they need to be done. You are reliable and
on time.
* Willing to Help and be Flexible: You are
happy to assist guests with different tasks and can adapt when plans change.
You can work different shifts, including evenings and weekends.
* Team Player: You work well with others
and are willing to support your colleagues.
Preferred Skills
* Basic Problem-Solving Skills: You can
think of solutions when things don’t go as planned, like handling guest
requests or fixing minor issues.
* Knowledge of London and 45 Park Lane:
You know some details about London attractions, events, and the 45 Park Lane
hotel. You can help guests with directions or recommendations.
* Experience with VIP Guests: If you have
worked with VIP guests or in luxury service before, it would be a bonus.
What you’ll get
* Complimentary Stays: Enjoy complimentary stays with
breakfast at Dorchester Collection Hotels every year.
* Discounts: Get 50% off food and beverages
at selected bars and restaurants within the Dorchester Collection: Enjoy
Friends & Family stay discounts out hotels, Benefit from discounts at
various high street and online shops
* Employee Perks: Enrol from day 1 into the Aviva
Private Pension scheme (we contribute 8% towards your pension); Benefit from
Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care
vouchers.
* Training and Development: Advance in your career by
accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
We partner with outstanding nationally recognised Apprenticeship providers.
* Social
Events: Participate in vibrant social events, including a summer party, winter
ball, pub quizzes, and cultural and milestone recognition celebrations.
* Referral Bonus: Earn a £1000 bonus when you
recommend a friend.
* Well-being Support: Access immediate well-being advice
because we care about our employees.
We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we
can support you through this process.