Hays HR are currently supporting a business in Bradford with the recruitment of a HR Operations Manager to join the team. The team delivers an all-round generalist service to all employees within the EU UK regions. As a key member of the HR team, the HR Operations Manager EU UK is a newly created role to oversee the successful execution of all HR processes to drive an efficient and optimal employee experience.
In the role, you are responsible for the day-to-day running of the HR operations function, ensuring all HR processes and systems are efficient and effective, acting as a bridge between HR strategy to provide support to all employees.
Based at the Bradford office, this role is a key member of the local senior management team working closely with the General Manager for Braford and as part of your role, you will also line manage 2 members of staff who are also based at the Bradford office.
As the Employee Engagement Champion for the EU UK region, you will be involved in employee engagement initiatives within all the offices, implementing the global annual calendar and new ideas where necessary.
Key responsibilities
Oversee the HR operations by providing first line HR support to employees and team leaders/line managers in-line with the Company’s policies and procedures including probation period reviews, absences, flexible working requests, exit interviews, probationary reviews, recruitment, payroll matters and maternity/paternity. Support changes to terms of employment.
Maintain records of personnel-related data (payroll, personal information, leavers, all correspondence etc.) on the HR system and in files, to ensure all employment requirements are met.
Oversee the HR tickets system with the HR Assistant and provide monthly reports, looking at ways to improve and streamline HR processes with the HRBP
Prepare monthly reports for payroll. Support the HR Assistant to issue all new starter documents and ensure the HR system is continually. Liaise with other departments/functions (payroll, benefits etc.) and update platforms for new starters and leavers as required
Support the HR Assistant to conduct staff inductions, obtaining right to work documentation and preparing new starter files to ensure full documentation is received, scanned and saved on the system, and dealing with pre-employment checks, including DBS/Security checks. Ensure all HR trackers are continually updated.
Provide and offer first-line HR advice and guidance to address HR issues for employees, team leaders and line managers
Identifying opportunities for improvement to identify opportunities to improve efficiency and reduce costs
Stay up to date on HR related employment laws and regulations. Ensure there is compliance with relevant laws and regulations and implementing new company policies
Oversee and maintain all internal HR systems
Support the Head of HR and assist in ad-hoc HR projects, as and when necessary
The above list of accountabilities is not exhaustive, and the post holder may be required to undertake duties as may be reasonably expected
Skills & Experience
Proven experience as an HR Operations professional. It is preferred that there is a relevant human resources qualification (or studying towards CIPD accreditation, minimum level 3)
You must have a good understanding of HR practices/processes, covering the full employee life cycle
Strong ability in using MS Office
Outstanding communication and interpersonal skills
Ability to handle data with confidentiality, using discretion at all times
Good organisational and time management skills, with the ability to meet deadlines
A flexible approach with energy, drive and appetite for change and a “can do” attitude, within a fast-paced working environment
Confident and credible – able to communicate at every level
A highly organised multi-tasker with excellent verbal/written communication skills
Adaptable and flexible to work within a dynamic and changeable business
Ability to work on own initiative and under pressure to achieve deadlines
Previous experience of line managing staff