OPAC Administration are recruiting an enthusiastic and motivated Administrator to support the Post Covid service.
The base for this role is Kingfisher House in Huntingdon, hybrid working is also available.
The roles working hours are 22.5 hours a week.
The successful candidate will be providing patient focused administration support to a countywide service covering Cambridge, Fenland, Peterborough & Huntingdon liaising with clinicians and services users to ensure an effective, efficient & streamlined service.
Please do make contact if you would like to discuss the role further.
The Post Covid Service is a digitally driven service, as such administrators provide a key role in the day to day running of the service.
• Processing all incoming & outgoing referrals.
• Handle service outcome measures via a digital platform.
• First point of contact for patient via phone or email.
• Support virtual patient group sessions.
• Attend MDT meetings & ensure outcomes are actioned.
• Schedule patients appointment ensuring patient & clinician are in the right place at the right time.
• Obtain consent to share information.
• Monitoring the service email & voicemail account.
• Sending appointment reminders.
• Monitor the administrative task box.
• Provide a buddy system for clinician completing home visits.
• Attend the weekly team meetings.
• Manage the waiting lists.
• Schedule all aspects of virtual group appointments.
• Complete patient pathway audits.
• Manage the service's medical & IT equipment.
Cambridgeshire and Peterborough NHS Foundation Trust is a health and social care organisation dedicated to providing high-quality care with compassion to improve the health and wellbeing of the people we care for, as well as supporting and empowering them to lead a fulfilling life.
Our clinical teams deliver many NHS services, not only via inpatient and primary care settings, but also within the community. These services include children's, adult and older people's mental health, forensic and specialist mental health, learning disabilities, primary care and liaison psychiatry, substance misuse, social care, research and development.
To achieve our goal, we look to recruit high-calibre candidates who share our vision and values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including people with long term conditions and members of our ethnic minority and LGBTQ+ communities.
Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.
Regrettably, we cannot offer sponsorship for all our job roles. If you apply for a role that we cannot offer sponsorship for, unfortunately, your application form will be rejected from the process.
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Word processing of all forms of correspondence, reports and summaries that are required by the team.
Answer all telephone calls within the defined timeframe.
To use effective telephone techniques to healthcare professionals, patients and other agencies in a quick and efficient manner.
Record information in the chosen software timely and accurately.
Manage all calls in a controlled and professional manner.
Deal with difficult callers in a calm and professional manner.
Any data that is taken/shared as part of a phone call or transferred electronically must be undertaken regarding the Trust Information Governance and Information Security policies.
Undertake diary management for clinicians and/or managers, as required.
Organise clinics and associated appointments for clinics, using appropriate systems to manage work.
Organise team meetings, take, transcribe, and distribute minutes accordingly as required.
Provide operational support to colleagues.
Deal with staff and service user requests that may be part of a cash office function as and when required, and in accordance with Trust procedures.
Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy.
Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
Undertake training of new staff as directed by Line Manager and/or other managers.
Provide cover as directed by Line Manager for other member of the team in their absence and assist with their workloads as necessary.
Undertake other duties as may be reasonably required commensurate with the grade of the post. Please refer to the attached Job Description and Person Specification for full details of responsibilities.
This advert closes on Monday 3 Feb 2025