Job responsibilities: Strategic management and planning The post holder will: Keep abreast of current affairs and identify potential opportunities and threats. Contribute to practice strategy, formulate objectives and research and develop ideas for future practice development. Monitor and evaluate performance of the practice team against objectives, identify and manage change. Develop and maintain effective communication both within the practice and with relevant outside agencies. Independently and collaboratively project manage new and developing service change within the practices and primary care network. Assess and evaluate accommodation requirements and manage development and expansion plans. Human resources Oversee the recruitment and retention of staff and provide a general personnel management service Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff Manage staffing levels within target budgets Evaluate, organize and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role Develop and implement effective staff appraisal and monitoring systems Support and mentor staff, both as individuals and as team members; Implement effective systems for the resolution of disputes and grievances; Keep abreast of changes in employment legislation; Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies); Actively engage with the PCN, including managing recruitment and management of staff. Financial management Manage practice accounts and seek to maximise income Through negotiation with the ICB and NHS England ensure the practice receives an appropriate and equitable allocation of resources Understand and report on the financial implications of contract and legislation changes Manage practice accounts; submit year-end figures promptly and liaise with the CRGPA CFO Monitor cash-flow and report to CRGPA Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions Manage appropriate systems for handling and recording of cash and cheques and petty cash. Organisational Convene meetings, prepare agendas and ensure distribution of minutes as necessary Develop Practice protocols and procedures, review and update as required Ensure that Practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place Manage the procurement of practice equipment, supplies and services within target budgets Develop and review Health & Safety policies and procedures and keep abreast of current legislation Arrange appropriate insurance cover Ensure that the Practice has adequate disaster recovery procedures in place Arrange appropriate maintenance for practice equipment Monitor and oversee Practice locum requirements. Patient services Adopt a strategic approach to the development and management of patient services Ensure service development and delivery is in accordance with local and national guidelines Ensure that the practice complies with NHS contractual obligations in relation to patient care Maintain registration policies and monitor patient turnover and capitation Oversee and/or develop repeat prescribing systems Oversee and/or develop and manage an effective appointments systems Oversee and/or organise surgery timetables, duty rotas and holiday cover Routinely monitor and assess practice performance against patient access and demand management targets Develop and implement an effective complaints management system Liaise with patient groups/PALS/Patient Participation Group. Information management and technology Oversee the evaluation of and plan practice IT implementation and modernisation Oversee the latest development in primary care IT including DoH initiatives such EPRs and disease coding, and regularly update the practice management team Oversee the motivation, support and monitoring of staff in the use of IT, organise, oversee the organisation of and evaluation of IT training Oversee setting of targets and monitoring standards for data entry and data collection Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place Liaise with the ICB regarding systems procurement, IT funding and national IT development programmes Maintain the practices websites.