Role: Service Review Manager
Location: Guernsey
Salary: £40,000 - £50,000 (Depending on experience)
Contract: Full time, permanent, 37.5 hours
About the Role:
Verus Recruitment is partnering with a global Managed Service Provider in search of a Service Review Manager to join their team. This company delivers IT solutions and support across a diverse range of industries, including finance, insurance, hospitality, real estate, education, and more.
Role Overview:
As a Service Review Manager, you will be an integral part of the Service Delivery team, with a focus on quality control, problem-solving, and continuous improvement. We are seeking a candidate with a strong technical IT background who can use their expertise to oversee IT service reviews, collaborating with both clients and internal stakeholders to ensure that the highest standards are consistently met.
Responsibilities:
1. Engage with stakeholders across the company as needed.
2. Review closed tickets to identify recurring issues and monitor quality control.
3. Attend handover and kick-off meetings with operations when required.
4. Ensure information security and data protection standards are consistently met.
5. Regularly review services to ensure they align with customer needs.
6. Track service obligatio...