Department: Retail Management Location: Gateshead Description We're a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions. This is what a career at River Island is like. And this is where yours starts. Job Purpose What We Are Looking For As a Service & People Team Leader, you will constantly strive to improve the customer journey through creating an engaged and motivated team who deliver exceptional customer service. Supporting the Service & People Manager to develop the team and maintain visual and operational standards, and in turn driving conversion, sales and KPIs. Key Accountabilities Consistently deliver great service and role model this throughout the store team. Create a diverse and inclusive environment where all your store team feel valued. Create a wellbeing culture in store by being a direct line of communication for the store team. Confidently duty manage in all areas of the store operation including product and operations. Support the Service & People Manager to consistently delight customers through delivering the best customer journey across service, people, visual and operations Support the Service & People Manager to empower the team within store to deliver for the customer by always putting customer experience at the centre of decision making. Have a good understanding of commercial tools and how to use to drive actions. Take accountability to drive store KPIs, including sales, stockloss, payroll, conversion, voice of customer, RFID, and people KPIs. Support the management of store operations, including compliance with health & safety standards. Support the development of the store team to deliver a high performing, motivated and engaged store team who feel valued and recognised for their contribution. This Is For You Discount - Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products RI Rewards - Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway On top of this you will also be entitled to a generous bonus scheme. Island culture - Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders Family Hub - Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment Giver Island - Give as you earn scheme, a 'Giver Island' day each year and matched funding Opportunities - Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications Pension - A contributory private pension scheme Holiday - 28 days paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need We mentioned the discount, right? Keeping You Safe At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit www.gov.uk Every Islander Counts Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.