Job summary Location: Llandudno (Inpatients) What you will do: As a Healthcare Support Worker (HCSW) for inpatients, you will undertake duties such as personal care and nutritional support to promote comfort and dignity for our patients with palliative care needs in accordance with the patients care plan. You will usually work from one site but should be flexible to work across various locations when needed. This adaptability is key to ensure that every clinical team receives the necessary support. Main duties of the job We are looking for someone who will: Have excellent team working skills, whilst also having the ability to work independently Be a great listener and have effective communication and interpersonal skills Be supportive of patients, relatives and carers Develop and maintain knowledge and skills relevant to the role Always maintain patient confidentiality. Someone who wants to go the extra mile for our patients. To do the role you will need: NVQ 2 and 3 or willing to work towards Relevant previous experience Evidence of further education Time management skills IT literate or working towards Empathy for the Hospice, and alignment with the charitys values About us Who we are: St Davids Hospice is a local charity, caring for local people, delivering specialist care to adult patients with life-limiting illnesses or those in need of end-of-life care and their families. Every year, this touches the lives of over 1000 people within our local communities from across the counties of Conwy, Gwynedd and Anglesey. We offer 24-hour care, 365 days a year providing a clinical service alongside emotional, physical and spiritual support. In our Day Therapy Centres, we provide patient care, bereavement, and counselling services, whilst our Inpatient Units in Llandudno and Holyhead offer symptom control, respite, and end of life care.Our patients are at the heart of everything we do. We have three clinical sites, and a Hospice at Home service,and our cafe and 15 retail outlets across Northwest Wales, along with all our departments play an important role in supporting our services. The Hospice is all about people. Integrity and care are at the heart of our culture and will be centric to the role. Date posted 28 January 2025 Pay scheme Other Salary £21,474.48 a year Weekend enhancements Contract Permanent Working pattern Full-time, Part-time Reference number B0075-25001 Job locations Gwynedd Community Health Trust Penrhos Beach Road Holyhead Gwynedd LL65 2QA Job description Job responsibilities Duties, Responsibilities and Key Results Provides care for patients with palliative care needs in accordance with the patients care plan. Communicates with patients carers and health professionals in a professional and appropriate manner; whilst being aware of when the matter is to be forwarded to a trained member of staff. Recognises changes in symptoms and conditions and notifies other health care professionals as necessary. Attends to the basic hygiene, toiletry and feeding needs of the patient, whilst reporting any concerns or conditional changes to a trained member of staff. Provides support to patients carers or family members. Cares for the body after death and supports family members / carers after death. Updates patients records, and hands over given care appropriately. Is competent in recording the patients vital signs, including blood glucose monitoring (as per training) and reports adverse results to the trained member of staff. Is able to use all relevant equipment competently including manual handling and pressure relieving aids etc. Practices in accordance with St Davids Hospices health and safety policies and adheres to fire regulations; and maintains own personal safety accordingly. Attends annual mandatory training. Maintains own conduct in accordance with St Davids Hospices Employee Handbook and Hospice policies. Participates in own personal development initiatives through training and education. Participates in an annual individual performance review. Is I.T. literate, or working towards sufficient literacy for their working needs. In time, training for additional skills may be offered e.g. basic dressings, phlebotomy (taking blood). Upholds ethical and professional standards and does not behave in a manner that is likely to bring the charity into disrepute. Job description Job responsibilities Duties, Responsibilities and Key Results Provides care for patients with palliative care needs in accordance with the patients care plan. Communicates with patients carers and health professionals in a professional and appropriate manner; whilst being aware of when the matter is to be forwarded to a trained member of staff. Recognises changes in symptoms and conditions and notifies other health care professionals as necessary. Attends to the basic hygiene, toiletry and feeding needs of the patient, whilst reporting any concerns or conditional changes to a trained member of staff. Provides support to patients carers or family members. Cares for the body after death and supports family members / carers after death. Updates patients records, and hands over given care appropriately. Is competent in recording the patients vital signs, including blood glucose monitoring (as per training) and reports adverse results to the trained member of staff. Is able to use all relevant equipment competently including manual handling and pressure relieving aids etc. Practices in accordance with St Davids Hospices health and safety policies and adheres to fire regulations; and maintains own personal safety accordingly. Attends annual mandatory training. Maintains own conduct in accordance with St Davids Hospices Employee Handbook and Hospice policies. Participates in own personal development initiatives through training and education. Participates in an annual individual performance review. Is I.T. literate, or working towards sufficient literacy for their working needs. In time, training for additional skills may be offered e.g. basic dressings, phlebotomy (taking blood). Upholds ethical and professional standards and does not behave in a manner that is likely to bring the charity into disrepute. Person Specification Qualifications Desirable NVQ 2 and 3 or willing to work towards St Davids Palliative care competencies Skills & Abilities Essential Ability to respond to changes in patient conditions Able to work within a team Ability to work independently Basic level communication skills Able to prioritise a patients care needs Uses own initiative Motivated to learn Maintains a mature outlook Possesses a responsible attitude Basic computer skills Experience Essential Recent experience in a health/ social care setting Desirable Experience of working in the community. Experience in caring for people with palliative care needs. Other Requirements Essential Flexible approach to working patterns Willingness to undertake work during the day and at night Desirable IT literate Welsh speaker Phlebotomy Knowledge Essential Knowledge of care giving Has empathy and understanding of issues encountered by patients & families with palliative and end of life care needs. Person Specification Qualifications Desirable NVQ 2 and 3 or willing to work towards St Davids Palliative care competencies Skills & Abilities Essential Ability to respond to changes in patient conditions Able to work within a team Ability to work independently Basic level communication skills Able to prioritise a patients care needs Uses own initiative Motivated to learn Maintains a mature outlook Possesses a responsible attitude Basic computer skills Experience Essential Recent experience in a health/ social care setting Desirable Experience of working in the community. Experience in caring for people with palliative care needs. Other Requirements Essential Flexible approach to working patterns Willingness to undertake work during the day and at night Desirable IT literate Welsh speaker Phlebotomy Knowledge Essential Knowledge of care giving Has empathy and understanding of issues encountered by patients & families with palliative and end of life care needs. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St David’s Hospice Address Gwynedd Community Health Trust Penrhos Beach Road Holyhead Gwynedd LL65 2QA Employer's website https://stdavidshospice.org.uk/ (Opens in a new tab)