Main area Radiology Grade NHS AfC: Band 2 Contract Permanent Hours
* Full time
* Flexible working
37.5 hours per week (up to 37.5 hours per week) Job ref 372-FSS2715
Employer Calderdale and Huddersfield NHS Foundation Trust Employer type NHS Site Calderdale and Huddersfield NHS FT Town Huddersfield Salary £23,615 per annum, pro rata Salary period Yearly Closing 05/03/2025 23:59 Interview date 18/03/2025
CDC Radiology Clerical Officer
NHS AfC: Band 2
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
Job overview
We are looking for a motivated person with excellent interpersonal skills and experience of working within a customer focused environment. Knowledge of medical terminology would be an advantage but is not essential as full training will be given.
You will be required to undertake a wide variety of administration duties including arranging Radiology and Phlebotomy appointments and reception work. You will also have to work to deadlines whilst maintaining data accuracy in a pressurised environment.
A portion of this job will be at the new Halifax CDC at Broad Street Plaza. This will involve some evening and weekend working.
You should have excellent communication skills, together with the ability to work as part of a multidisciplinary team. An excellent telephone manner and attention to detail are essential and the awareness for strict confidentiality at all times.
Main duties of the job
Working as part of the Radiology Administration team, the post holder will be required to provide efficient and clerical support to the Radiology Department including community sites.
To work as part of a team providing a high-quality service to patients, visitors and colleagues within the Radiology Department.
To be the first contact at Radiology reception desk and on the telephone for all service users. Book patients’ appointments for diagnostic purposes in line with the office booking rules and using the electronic diary. Be flexible and rotate between tasks and sites.
Detailed job description and main responsibilities
1. To work flexibly on a cross-site, rotational basis covering the Radiology Appointment Centre and Radiology reception areas in accordance with the team rota.
2. To work in the Community Diagnostic Centres at Halifax and Huddersfield. This work may involve some long days or weekend working.
3. Work in the Radiology Appointment Centre to arrange appointments for all modalities using the CRIS electronic diary.
4. Attend the reception areas, giving a polite reassuring and professional service to all our service users.
5. Maintain effective working relationships with all grades of staff.
6. Greet patients in a welcoming friendly manner, book patients into the department confirming that records of the patient’s details are accurate and up to date. Ensuring amendments are made on EPR/CRIS where necessary in real time. Direct patients to the correct waiting areas.
7. Have a clear understanding of appointment procedures and book appointments in person, via telephone or post. Ensure the correct patient appointment letter is processed.
8. Check patients waiting times, ensuring appointments are booked within waiting time targets; ensuring patients are not breaching any targets.
9. Support the booking of Radiology appointments that are made outside of the Radiology Appointment Centre, for example Fluoroscopy, Interventional, Isotopes, General X Rays.
10. To arrange patient transport using the online booking system, as required.
11. To arrange interpreters, as and when required.
12. Maintain confidentiality at all times.
13. To remain calm always and to be able to deal with verbal/aggressive abuse from patients/relatives in a professional manner.
14. Participate, as directed in various tasks which support the daily patient flow and operations of the Radiology department.
15. Co-operate in performance improvement activities, as required; embrace any new changes.
16. Display excellent communication skills. Act in a professional manner with sensitivity and discretion both face to face with service users and on the telephone.
17. Distribute incoming post within the Department, and ensure outgoing post is dealt with timely.
18. Ability to work on own initiative and make decisions within written guidelines, sometimes without references to others.
19. Responding to the patient alarm system (on CRIS), as required.
20. To assist the Radiology Admin Manager with training of new staff members and to shadow/mentor them as part of their induction and training programme.
21. To offer advice and support to colleagues.
22. To provide cover for colleagues in the department for sickness, annual leave etc at unexpected/excessively busy times, thereby ensuring the smooth running of the service.
23. To deal with telephone queries both internal and external from our service users whilst exercising judgement, to ensure that all relevant personnel are given the necessary information.
24. A wide knowledge of a range of administration duties, together with an understanding of medical terminology.
25. To operate IT systems to record patient information, maintaining good quality of data and housekeeping duties.
26. Distribution of diagnostic imaging reports to other departments within the Trust and other service users as per guidelines.
27. To highlight any Health and Safety issues to the Radiology Admin Manager.
28. To fill out incident forms when the need arises.
29. Ensure all policies, procedures and Trust regulations are applied as appropriate.
Person specification
QUALIFICATIONS / TRAINING
* English and Math’s GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application.
* Willing to undertake further development/training.
KNOWLEDGE, EXPERIENCE & EXPERTISE
* Good basic IT and keyboard skills.
* Ability to establish and maintain effective relationships.
* The ability to use judgement, confidentiality and discretion.
* Medical terminology.
* Awareness of equality and diversity, data protection and Health and Safety legislation including Trust and Radiology policies and procedures.
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
* Exemplary verbal and written communication skills.
* Good organisation skills.
* Punctual, neat and tidy.
* Adaptability, flexibility and ability to cope with uncertainty.
Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co-create the change we want to see. We take pride in the diversity of our workforce that’s why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.
Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.
If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £54.40, Standard £26.40 or Basic £26.40) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £16 cost per year. This is a condition of your employment.
CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
If you have any questions please contact ask.recruitment@cht.nhs.uk for assistance.
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