London Borough of Tower Hamlets
To manage and deliver effective Welfare Benefits services and tenancy support to a diverse range of residents impacted by the changes of Welfare Regulations and Universal Credit.
To communicate effectively at all levels and be able to work on own initiative with minimum support and closely with advice agencies, the Neighbourhoods team, and DWP to provide debt advice to support residents.
Responsibilities:
* Provide robust financial advice and support to residents; make arrangements to clear debt owed enabling tenants to have better control over their finances.
* Provide support and sensitively persuade tenants to overcome barriers that prevent them from seeking help and explore various available options to prevent rent loss and reduce indebtedness to the THH.
* Identify tenants in financial difficulty and take the initiative to offer a range of financial advice options, demonstrating knowledge and skills to sensitively interview and assess tenants’ complex needs.
* Conduct fact-finding to identify where a resident may require additional support on financial issues, vulnerabilities, and employment.
* Actively refer cases to external agencies for detailed financial advice and support to find work or education.
* Gain a detailed understanding of residents’ circumstances and distinguish between genuine financial hardship and disputes/unwillingness to pay.
* Maintain up-to-date knowledge of legislation concerning Welfare reforms and Universal Credit.
Umbrella rate: £28.80 per hour
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