Job summary
An exciting opportunity has arisen to join our Hospital Flow Directorate Team within the Discharge Lounge Service. These are new roles created to support the timely and safe discharge of our patients from acute services and will be key to ensuring the safe booking and usage of the various transport requirements for patients. The roles will work across the 5 day understanding of the discharge process within a hospital setting would be beneficial, but the key skills required are a professional and approachable manner- both in person and via telephone, and ability to use/ willingness to learn various computer systems. These will include Microsoft office and internal future post holders will be a key part of the Discharge Lounge team and will be able to show their organisational skills and problem-solving abilities on a daily basis.
Main duties of the job
o Receptions service for visitors, telephone callers and new roles created to support the timely and safe discharge of our patients from acute services and will be key to ensuring the safe booking and usage of the various transport requirements for To ensure that all referrals (discharge notifications) are checked, recorded and inputted on appropriate databases/systems and ensure they are send to appropriate To ensure that recording, processing and updating local authority systems is in line within their specific policies and Updating sickness and absence Stationary and equipment orderso Information and data processing and reportingo Maintaining patient/service user fileso Updating care plans/assessmentso Invoices for orderso Minute takingo Updating Master Control Plan (patients who are medically optimised).o All other duties that are considered appropriate to the post.
About us
The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.
From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.
The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.
Our Vision is to deliver 5 Star Patient Care:
1. CAREthat is evidence based, high quality and compassionate
2. SAFETY that is of the highest standards
3. COMMUNICATION that is open, inclusive and respectful
4. SYSTEMS that are efficient, patient centred and reliable
5. PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
6. Trust rated Outstanding by CQC Inspection August 2018
7. Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
8. Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Job description
Job responsibilities
CLINICAL & PROFESSIONAL RESPONSIBILITIES
9. Maintain trust professional standards.
10. To ensure the confidentiality of all patient information in line with Data Protection/ Caldecott legislation.
11. To ensure the privacy and dignity of all patients is paramount and not compromised.
TEACHING & TRAINING RESPONSBILITIES
12. Keep up to date with mandatory training.
13. Develop own skills and knowledge and contribute to the development of others.
Person Specification
Qualifications
Essential
14. Educated to GCSE level or equivalent qualification and/or experience
15. RSA/OCR III and/or equivalent qualification and/or experience
Knowledge & Experience
Essential
16. Microsoft Office Products Experience
17. Ability to work as part of a team
Desirable
18. Experience working in an NHS environment
19. Understanding of Trust Internal Policies as appropriate
Skills
Essential
20. Word Processing Skills
21. Audio-Typing Skills
22. Medical Terminology
23. Ability to accurately maintain computerised and manual filing / documentation systems
24. Ability to use own initiative and work independently
25. Capability to adapt to most situations
26. Reliable and conscientious
27. Ability to manage difficult/sensitive situations
28. Able to work the hours and undertake duties required
Desirable
29. Time Management Skills
30. Knowledge of Trust computer systems
31. Excellent interpersonal skills
Other
Essential
32. Ability to travel across hospital sites when required
33. Comply with Trust policies and procedures at all times
34. Ability and willingness to undergo further training for the post
35. Understanding of confidential nature of role and awareness of Data Protection Act