Summary
£33,000* - £44,000* per annum | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme
Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re curious, collaborative and ready to make a tangible impact on where we work.
Just like you.
As a Lidl On-Site Service Desk Officer, you’ll be the first line support for our Tech Hub in our Head Office, Lidl House in Tolworth. From providing assistance any IT query to help with AV set up in meeting rooms, you’ll be overall responsible for the effective run of the Tech Hub. You’ll be somebody who enjoys people interaction and is passionate about customer service.
In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl.
We’re proud to be a diverse, secure and fast-growing business, so we’ll make sure you have access to the right training and real opportunities to build your career as well.
What you'll do
1. Permanent presence on site at the tech hub (onsite support desk)
2. Be responsible for the state of the tech hub, reporting any issues regarding hub activity
3. Providing technical assistance to users face to face and remotely
4. Be responsible for the tidiness of stock rooms, ensuring stock is kept organized and consumable stock levels are kept to an adequate level
5. Provide meeting room support
6. Assist with the decommissioning tasks
7. Assist with the onsite laptop repair process
8. Ensure phone coverage for the IT support line
9. Deliver top-notch customer service
10. Assist with imaging of devices
11. Assist with the shipping and receiving of returned equipment
12. Receiving and logging calls on behalf of users
13. Driving SLA fulfilment and great customer service
14. Routing 3rd line incidents and calls to appropriate IT teams
15. Administering and monitoring IT systems
16. Ensuring excellent communication with business
17. Support in small projects of implementation and roll outs
18. Installation of software and hardware
19. Managing incidents, requests and problems
20. End User and system refresh training
21. Setting up accounts and completing the administration associated with this
What you'll need
22. Permanent presence on site at the tech hub (onsite support desk)
23. Be responsible for the state of the tech hub, reporting any issues regarding hub activity
24. Providing technical assistance to users face to face and remotely
25. Be responsible for the tidiness of stock rooms, ensuring stock is kept organized and consumable stock levels are kept to an adequate level
26. Provide meeting room support
27. Assist with the decommissioning tasks
28. Assist with the onsite laptop repair process
29. Ensure phone coverage for the IT support line
30. Deliver top-notch customer service
31. Assist with imaging of devices
32. Assist with the shipping and receiving of returned equipment
33. Receiving and logging calls on behalf of users
34. Driving SLA fulfilment and great customer service
35. Routing 3rd line incidents and calls to appropriate IT teams
36. Administering and monitoring IT systems
37. Ensuring excellent communication with business
38. Support in small projects of implementation and roll outs
39. Installation of software and hardware
40. Managing incidents, requests and problems
41. End User and system refresh training
42. Setting up accounts and completing the administration associated with this
What you'll receive
43. 30-35 days holiday (pro rata)
44. 10% in-store discount
45. Ongoing training
46. Enhanced family leave
47. Pension scheme
48. Plus, more of the perks you deserve
If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now.
*Includes additional 10% non-contractual London Weighting allowance
Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.